I am an experienced business administrator, customer focused and results driven specialist in terms of the patient journey and financial growth with over 5 years of experience in providing exceptional support, quality control and assistance to diverse clientele. I am highly adaptable at understanding and resolving customer enquiries whilst delivering excellent service and maintaining a high customer retention rate. My communication and problem-solving skills are exceptional with the ability to work collaboratively and thrive in fast-paced environments. I have a keen passion for quality control and I am willing to work the extra mile.➢ Key Achievements ➢ Efficiently manage customer orders, ensuring timely delivery and accurate inventory tracking to meet client demands.➢ Respond promptly to customer emails and complaints, addressing concerns with empathy and providing suitable resolutions.➢ Handle end-of-day banking tasks, ensuring accurate financial transactions and maintaining meticulous records.➢ Play a pivotal role in helping the clinic achieve targets by collaborating with therapists and directing clients accordingly.➢ Assisted clients with finance applications, guiding them through the process and facilitating successful approvals.➢ Thoroughly verify work equipment, ensuring compliance with safety standards, and promptly informing relevant stakeholders of any issues.➢ Conduct regular legionella inspections, adhering to regulatory guidelines to maintain a safe and hygienic environment.➢ Collaborate with doctors during cosmetic surgeries, providing essential support and maintaining a sterile and organized surgical setting.➢ Liaise with laboratories to send samples, ensuring accurate and timely delivery of medical specimens.

✔️ A multi-faceted role where I currently provide housekeeping, maintenance, and cleaning services for a riverside apartment building, offering luxury short-term rentals and serviced accommodation.

✔️ I supervised the picking and packing activities of a ‘fast fashion’ e-commerce production line, distributing picking lists to all operatives and completing fast and efficient quality checks on all products, pre-scanning and packing, to regularly exceed targets and become the lead performer within the first week of tenure.

As a Production Scheduling and Tracking Technician, providing highly accurate quality assurance services for an innovative, global systems supplier, I was solely accountable for the programming and quality assurance of a diverse range of device and automotive components, including automotive MOSFETs, microcontrollers, diodes, resisters, connectors, and sorting machines:____________________✔️ Throughout my tenure, I exceeded set, daily programme targets significantly, programming +10k microchips on average, including during busy periods and staff shortages✔️ I programmed microcontrollers and EPROMs using client supplied, bespoke software for major manufacturers including Bosch, Herlach, and Continental✔️ In order to maintain inspection best practices and up-to-date regulations, I completed regular and comprehensive professional development training✔️ I maintained a highly effective schedule to streamline processes and meet production plan objectives✔️ In quality checking components using multiple automated inspection equipment including PSV7000s, PS300s, and CEP120s, I pre-set equipment to standards and ensured laser markings were applied correctly to prevent manufacturer overlaps; I also ensured components were void of common defects (bent leaves, lead residue and misplaced laser markings)