Carl Maurice Andrade Email & Phone Number

With over 10 years of collective experience in customer service, I specialize in leading high-performing teams to deliver exceptional customer experiences. I am passionate about fostering a collaborative environment that empowers my team to exceed goals while ensuring customer satisfaction remains a top priority.Some samples include:-As a People Leader for the customer service team of a Canadian Telecommunications provider, I managed 12-15 customer success associates and honed them to maintain a 95% customer satisfaction rate for several months. We achieved this by attacking the root cause that's causing issues with customer satisfaction and creating action plans to attack those pain points.-As an interim leader for the customer success team of a British Telecommunications provider, I managed a small group of 7 to 8 budding customer service associates and collaborated with them to decrease their average handle time by 60%, thus providing accurate and concise service to the clients. We accomplished this by going through data- observing and listening to past calls to identify blockers and behaviors that contribute to lengthy talk time.I'm looking forward to connecting with new people who share my ideas and interests, and if possible, looking to work with me in the future. Connect with me here, or at andradecarlml@gmail.com

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  Our Lady Of Fatima University

  Registered Nursing/Registered Nurse