Andrae Williams Email & Phone Number

Camden, Nj, Us

Camden, Nj, Us

Philadelpia, Pa, Us

Philadelpia, Pa, Us

The Brickman Group, Ltd. is the largest commercial landscape maintenance firm in the United States. With over 150 company-owned branches, Brickman is uniquely positioned to serve national, regional and local clients. Brickman’s leadership position in the landscape industry evolved from our roots in providing quality landscape architecture and landscape construction services. Today, our services include landscape maintenance, landscape enhancements, snow and ice services, design and construction, tree care, water management and irrigation, and sports turf services.

Philadelphia, Pa, Us

Responsible for working closely with customers and other technicians to understand root cause of complex provisioning and repair-related tickets. Communicated and/or implemented process requirements to reduce overall trouble rates with support from other Tech II's, as required. Uses multiple software systems, investigative, triage, and troubleshooting knowledge and applications to ensure support tickets are completed accurately and on-time. Works with little or no supervision/guidance. Is accountable for individual results and impact on team. Provided hardware and software support in a call center setting to Comcast Business customers. Assisted with telephone, cable and internet configurations and hardware issues. Worked with escalated customers on a one-on–one basis to give dedicated service to ensure full resolution. Configured services for large and small business, including static IP address assignment. Identified and troubleshot network issues using multiple diagnostic tools. Worked across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers.

Philadelphia, Pa, Us

Provided hardware and software support to the administrative office of 60 employees and a production staff of 250+ employees. Supported and provided training for the company’s Visual ERP systems. Coordinated and maintained the system functionality of 30+ national sales representatives; ensuring functionality of their systems with headquarters via VPN clients. Supported the company’s core system infrastructure, including 8 servers and telephony systems. Coordinated and executed projects for the continued growth of the company Information Technology goals established quarterly by VP of Ops. Coordinated and maintained daily communication with the company’s IT consultants for hardware and software

service manager: Provided technical and software support for Star Scanners; including data upload and extraction. Developed daily reports derived from driver Star Scanner for efficiency and production. Overseen database entry of driver throughput. dock operation manager: Responsible for meeting daily company goals ensuring on-time service. Overseen the outbound operation with a staff of 70+ package handlers. Created action plans and flow charts for new employees describing outbound work operation. Trained employees on various job functions, such as dock safety, outbound/inbound flow process and quality assurance.