Supervised, trained, provided performance feedback, and assigned duties of direct reports to ensure productivity, efficiency, and effectiveness.Execute thorough janitorial tasks, including scrubbing, disinfecting, and maintaining cleanliness in assigned areas, ensuring compliance with established sanitation standards.Expertly handle waste disposal, adhering to safety and environmental regulations to maintain a hazard-free environment.Conduct routine inspections of cleaning equipment, identify malfunctions, and perform repairs and maintenance, notably the KAI VAC, to sustain optimal functionality.Collaborate with the environmental services team to support sustainable practices and minimize the facility's environmental impact.Train new staff members on proper cleaning procedures, safety protocols, and the use of specialized equipment.

• Oversaw the maintenance and repair of residential properties.• Supervised a team of 5 maintenance technicians.• Scheduled maintenance and repair work.• Identified and resolved maintenance and repair issues.• Ensured all work was performed in compliance with safety regulations and building codes.• Developed and maintained relationships with vendors and contractors.• Prepared and managed the maintenance budget.

Provided outstanding customer service and technical assistance to clients via phone, email, and chat, addressing inquiries, troubleshooting issues, and resolving problems promptly and efficiently.Demonstrated strong product knowledge and understanding of telecommunications systems, ensuring accurate and effective support to customers.Utilized ticketing systems to document customer interactions, track issues, and follow up on resolutions, maintaining comprehensive and organized records.Collaborated with cross-functional teams, including engineering and operations, to escalate complex technical issues and facilitate timely solutions.Participated in regular training sessions to stay updated on product enhancements and industry developments, enhancing expertise and service quality.

Maintain a safe and secure environment for associates and customers in order to mitigate theft and fraud.Report any irregular conditions or person which may create security concerns or safety hazards.Investigate and prepare reports in regards to any accidents, injuries, or incidents. Provide exemplary customer service to all clients, answer any questions, provide directions as needed. Collaborate with management to ensure adherence to all corporate loss prevention directives.

Maintain a safe and secure environment for associates and Report any irregular conditions or person which may create security concerns or safety hazards.Investigate and prepare reports in regards to any accidents, injuries, or incidents. Provide exemplary customer service to all clients, answer any questions, provide directions as needed. Collaborate with management to ensure adherence to all corporate loss prevention directives.