Recruitment: Preparing job packs, advertising roles, shortlisting candidates, arranging interviews, conducting identification checks, and preparing and sending conditional offer letters.Volunteer Relations: Arranging, assisting and responding to volunteersLearning and development: arranging training sessions for new volunteers, researching topics for new development areas, finding and distributing new information to teamAdministration: Maintaining and updating employee records, drafting contracts, supporting HR administrative tasksDaily use of Slack, Google Suite and Bitrix

Designing Products: Conceptualizing and creating unique product designs.Manufacturing: Initial contacting and liaising with international manufacturers to sample and manufacture the products. Dealing with customs and shipping agents.Inventory Management: Managing materials and finished product inventory, ensuring stock levels are maintained.Customer Interaction: Responding to customer inquiries, processing orders, and handling packaging and shipping.Marketing: Managing social media accounts, creating content, and engaging with the audience to build brand awareness.Administrative Tasks: Tracking expenses, managing finances, and planning for future growth.Business Management: Overseeing all aspects of the business, from production to sales and customer satisfaction.

Customer Service: Assist customers with their inquiries, help them find products, and provide recommendations to enhance their shopping experience.Sales Transactions: Operate the cash register, handle payments, and process returns or exchanges efficiently and accurately.Stock Management: Replenish shelves, ensure products are well-organised, and monitor inventory levels to keep the store well-stocked.Merchandising: Arrange displays and promotional setups to attract customers and maximise sales opportunities.Store Maintenance: Keep the store clean and tidy, ensuring a pleasant and safe environment for customers and staff.

Team Management: Oversee daily operations by managing staff schedules, delegating tasks, and ensuring the team provides high-quality care to the dogs.Recruitment and Training: Hire, onboard, and train new employees to ensure they understand company policies, procedures, and standards of care.Employee Development: Conduct regular performance reviews, provide ongoing feedback, and create opportunities for staff development and training.Conflict Resolution: Address and resolve any staff or customer conflicts, ensuring a positive work environment and client satisfaction.Policy Implementation: Develop and enforce workplace policies related to safety, animal care, and customer service to maintain a consistent and high-quality experience.Administration: Manage employee records, and ensure compliance with regulations.Staff Communication: Facilitate regular team meetings to discuss operations, address concerns, and keep staff informed of any updates or changes.Customer Relations: Handle high-level customer service issues, ensuring client satisfaction and maintaining strong relationships with pet owners.Budgeting and Resource Allocation: Manage the daycare’s budget, ensuring that staffing, supplies, and resources are allocated efficiently to meet operational needs.Health and Safety Compliance: Ensure the workplace meets health and safety regulations, including the safe handling and care of animals.

Design Development: Create and refine colour palettes, materials, and finishes for various projects, ensuring alignment with brand identity and client expectations.International Client Collaboration: Work closely with international clients, adapting design styles to meet diverse cultural preferences and market needs. Continuously adapt and evolve your design approach to better align with the working styles and preferences of various international clients and teams.Cross-Functional Team Coordination: Collaborate with different teams, including product development, engineering, and marketing, to integrate design elements seamlessly across projects.Solo Project Management: Lead solo design projects from concept to completion, taking full ownership of the creative process and ensuring high-quality outcomes.Trend Research: Stay updated on global trends in colour, materials, and finishes, incorporating the latest insights into design work.Client Presentations: Prepare and present design concepts and material selections to clients, effectively communicating your vision and adapting based on feedback.Quality Control: Oversee the final implementation of designs, ensuring materials and finishes meet both aesthetic and functional requirements.