I enjoy creating digital platforms that connect with users and designing business models that ensure sustainable growth. My diverse roles have shaped my ability to balance technical details with creating solutions that simplify life for everyone.As a Product Owner at LMVZ, I enhanced an e-learning platform. This improvement boosted user satisfaction by 15% and reduced technical issues by 40%. It’s rewarding to see how innovative processes can lead to efficiency and happier users browsing our platform! I’ve always believed that clear communication is key - whether it’s managing stakeholders or guiding my team through changes.At Check Your Customer, where I founded my venture offering cost-effective KYC/AML checks for small and medium-sized companies. I discovered my knack for deeply understanding customer pain points. This insight has been crucial in driving my service development forward. Leading an 8-member team at LMVZ helped me build strong client relationships supporting our corporate goals.I boosted transparency during project updates at info4c, increasing revenue by 16%, and trained staff in risk compliance at Kessler. Each role taught me something valuable about leadership and collaboration.When I'm not working on projects or improving operations, I enjoy exploring emerging tech trends and engaging with AI-focused communities. Impactful change starts from understanding needs outside our immediate sphere.Feel free to reach out to discuss project management in SaaS environments or share ideas on innovative processes.email: andrae@cyc-online.netweb: www.cyc-online.netSkills:- Project Management- Product Ownership- Sales Operations- Stakeholder Communication- Change Management - KYC/AML Compliance
-
Product OwnerLmvz - Lehrmittelverlag Zürich -
Product Owner | E-Learning Platform Optimization, Change Management And Software Quality AssuranceLmvz - Lehrmittelverlag Zürich May 2022 - PresentZurich, Zurich, Switzerland* Optimized the e-learning platform's operations which resulted in a notable 15% increase in user satisfaction scores while simultaneously achieving a 40% reduction in reported technical issues over two years.* Enhanced the change management process that led to a remarkable 25% faster deployment of platform updates by defining and capturing change requests from users and stakeholders alike.* Conducted rigorous testing and verification for ten major platform releases, ensuring high software quality which facilitated a significant 15% boost in overall user experience and trust in the platform.* Reported operational progress and challenges to executive leadership across six key projects, maintaining strategic alignment while facilitating transparent communication within the organization. Skills: Product Ownership, User Experience Improvement, Change Management
-
Managing Director | B2B | Business DevelopmentCheck Your Customer Oct 2020 - PresentZurich, Zurich, SwitzerlandCYC is an online platform that offers small and medium-sized Enterprises cost-effective access to Know Your Customer (KYC) and Anti Money Laundering Checks (AML) across different compliance datasets. You can access the service as a web-based due diligence check or use it as SaaS (API) for automated processing.* Spearheaded the optimization of KYC and AML verification processes, enabling SMEs to reduce their compliance efforts by 30%, improving operations across the board.* Achieved a remarkable 30% increase in the client base by engaging with over 100 potential customers, showcasing the platform's unique value proposition.* Managed comprehensive testing of the solution, overseeing more than 100 test cases to ensure product integrity and reliability before launch, enhancing user trust in the platform.* Negotiated three strategic contracts with international partners, broadening the company’s global presence and establishing a foothold in new markets.Skills: KYC Compliance, AML Regulations, SaaS Development, Sales Strategy, Client Acquisition -
Head Of Sales | Sales Leadership, Client Relationship Management And Revenue GrowthLmvz - Lehrmittelverlag Zürich Mar 2021 - Mar 2022Zurich, Zurich, Switzerland* Led an 8-member sales team to drive customer engagement initiatives that resulted in consistent achievement of corporate objectives and a notable increase in overall team performance metrics.* Managed key client accounts and partnerships, contributing to year-over-year revenue growth of 5%, showcasing strong relationship-building skills that fostered long-term business success.* Mentored and developed the sales team through targeted training programs, enhancing individual capabilities which collectively resulted in a significant 5% increase in overall sales revenue during tenure.* Established data-driven strategies for tracking sales performance which improved forecasting accuracy by 30%, enabling better resource allocation and strategic planning for future growth opportunities.Skills: Sales Leadership, Client Relationship Management, Team Development
-
Project Manager | Client Relationship Management, Strategic Revenue GrowthInfo4C Jul 2012 - Feb 2021Zurich, Switzerland* Expanded the global client and partner base, driving a substantial revenue increase of 16% through targeted outreach and relationship-building strategies across multiple regions. * Enhanced transparency and strategic alignment by implementing regular reporting processes that communicated progress and challenges to senior management, fostering informed decision-making. * Led critical database updates for a key product, resulting in a 10% improvement in data accuracy and accessibility that streamlined operations and boosted user satisfaction. * Coordinated requirements for five distinct projects from inception to completion, aligning project outcomes with broader company strategic goals while ensuring on time delivery.Skills: Project Management, Client Relationship Management, Software as a Service, Implementation, Revenue Growth Strategies, Database Management.
-
Risk And Compliance Officer | Risk Management, Compliance MonitoringKessler.Vogler Aug 2011 - Jun 2012Zurich, Zurich, SwitzerlandAs a Risk and Compliance Officer at kessler.vogler, the role revolved around enhancing operational efficiency while ensuring compliance with stringent regulations. I developed comprehensive training materials that enhanced staff competency across multiple departments. This initiative led to a 30% boost in process adherence shortly after implementation. I monitored customer transactions, promptly reporting suspicious activities to mitigate money laundering risks and ensure compliance with regulatory standards. Integrating a new core banking system proved transformative, improving transaction processing times by 25%. I took on the crucial responsibility of reviewing sanctions lists and risk-reporting documents for leadership teams, reducing compliance errors by 15%. The experience reinforced the importance of balancing risk management with operational excellence in financial services.Competencies: Risk Management Strategies, Compliance Monitoring Techniques, Staff Training Development, Regulatory Knowledge -
Client Relationship Manager | Technical Support, Stock Exchange Operations And Asset ManagementSwissquote Aug 2010 - Dec 2010Zurich, Zurich, SwitzerlandKey accomplishments include:* Captured and routed stock exchange orders while adhering to established standards and best practices, ensuring compliance with regulatory requirements and enhancing operational efficiency across trading applications.* Resolved first-level product specification and technical issues with a strong focus on customer satisfaction, achieving a resolution rate of over 90% within the first contact for client inquiries.* Enhanced asset management capabilities by successfully transferring 96% of Tradejet operations to improve system reliability and user experience for clients engaging with trading platforms.* Collaborated with cross-functional teams to streamline processes related to proprietary and third-party trading applications, resulting in a 25% reduction in processing time for client transactions.Skills: Client Relationship Management, Technical Support, Stock Exchange Operations -
Team Leader Customer Care | Data-Driven Marketing, Client Engagement StrategiesTradejet Ag Oct 2009 - Jul 2010Zurich, SwitzerlandAs Team Leader for Customer Care at Tradejet AG, I seized the exciting opportunity to drive impactful changes through data-driven marketing strategies. By executing targeted outbound campaigns using segmentation techniques, new customer acquisitions increased by an impressive 7%. Collaborating with a dedicated team of three Relationship Managers allowed for the launch of innovative client engagement protocols. This effort led to a notable rise in client satisfaction scores by 15% within just one quarter. Additionally, leading cross-departmental initiatives not only improved project delivery speeds by 10% but also fostered better collaboration among teams. The experience challenged and rewarded me by emphasizing the value of strategic thinking in improving customer care operations.Competencies: Outbound Marketing Strategy Development, Client Satisfaction Improvement Techniques, Cross-Departmental Project Management
-
Client Relationship Manager | Customer Satisfaction, Project Coordination And Data AnalysisTradejet Ag Dec 2006 - Oct 2009Zurich, Zurich, SwitzerlandAs Client Relationship Manager at Tradejet AG, I focused on elevating client experiences while ensuring operational excellence. I drove Tradejet's rise to become Switzerland's leading online brokerage by improving platform reliability. This dedication led to maintaining an impressive customer satisfaction rate of 98%. Coordinating five pivotal projects not only improved platform functionality but also increased user engagement by 10%. Monthly reports delivered to executive management offered valuable insights into market trends that facilitated a remarkable 5% growth in our customer base within just one quarter. I streamlined customer service processes by creating a detailed knowledge base, cutting email response times by 40%, and increasing first-contact resolution rates by 17%. I found the experience rewarding as I combined strategic project management with my passion for strengthening client relationships.Competencies: Customer Experience Strategy, Project Management Reporting, Market Trend Analysis
Michael Andrä Education Details
-
Business Informatics
Frequently Asked Questions about Michael Andrä
What company does Michael Andrä work for?
Michael Andrä works for Lmvz - Lehrmittelverlag Zürich
What is Michael Andrä's role at the current company?
Michael Andrä's current role is Product Owner.
What schools did Michael Andrä attend?
Michael Andrä attended Technische Universität Ilmenau.
Not the Michael Andrä you were looking for?
-
-
Michael Andrä
Verkaufsberater Landtechnik Sales Represantative Agricultural EngineeringLimburg An Der Lahn -
Michael Andrä
In Training/Studies: Ruprecht-Karls-Universität Heidelberg (Heidelberg University)Mannheim -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial