Michael Andrä Email & Phone Number

Zurich, Zurich, Switzerland

* Optimized the e-learning platform's operations which resulted in a notable 15% increase in user satisfaction scores while simultaneously achieving a 40% reduction in reported technical issues over two years.* Enhanced the change management process that led to a remarkable 25% faster deployment of platform updates by defining and capturing change requests from users and stakeholders alike.* Conducted rigorous testing and verification for ten major platform releases, ensuring high software quality which facilitated a significant 15% boost in overall user experience and trust in the platform.* Reported operational progress and challenges to executive leadership across six key projects, maintaining strategic alignment while facilitating transparent communication within the organization. Skills: Product Ownership, User Experience Improvement, Change Management

Zurich, Zurich, Switzerland

CYC is an online platform that offers small and medium-sized Enterprises cost-effective access to Know Your Customer (KYC) and Anti Money Laundering Checks (AML) across different compliance datasets. You can access the service as a web-based due diligence check or use it as SaaS (API) for automated processing.* Spearheaded the optimization of KYC and AML verification processes, enabling SMEs to reduce their compliance efforts by 30%, improving operations across the board.* Achieved a remarkable 30% increase in the client base by engaging with over 100 potential customers, showcasing the platform's unique value proposition.* Managed comprehensive testing of the solution, overseeing more than 100 test cases to ensure product integrity and reliability before launch, enhancing user trust in the platform.* Negotiated three strategic contracts with international partners, broadening the company’s global presence and establishing a foothold in new markets.Skills: KYC Compliance, AML Regulations, SaaS Development, Sales Strategy, Client Acquisition

Zurich, Zurich, Switzerland

* Led an 8-member sales team to drive customer engagement initiatives that resulted in consistent achievement of corporate objectives and a notable increase in overall team performance metrics.* Managed key client accounts and partnerships, contributing to year-over-year revenue growth of 5%, showcasing strong relationship-building skills that fostered long-term business success.* Mentored and developed the sales team through targeted training programs, enhancing individual capabilities which collectively resulted in a significant 5% increase in overall sales revenue during tenure.* Established data-driven strategies for tracking sales performance which improved forecasting accuracy by 30%, enabling better resource allocation and strategic planning for future growth opportunities.Skills: Sales Leadership, Client Relationship Management, Team Development

Zurich, Switzerland

* Expanded the global client and partner base, driving a substantial revenue increase of 16% through targeted outreach and relationship-building strategies across multiple regions. * Enhanced transparency and strategic alignment by implementing regular reporting processes that communicated progress and challenges to senior management, fostering informed decision-making. * Led critical database updates for a key product, resulting in a 10% improvement in data accuracy and accessibility that streamlined operations and boosted user satisfaction. * Coordinated requirements for five distinct projects from inception to completion, aligning project outcomes with broader company strategic goals while ensuring on time delivery.Skills: Project Management, Client Relationship Management, Software as a Service, Implementation, Revenue Growth Strategies, Database Management.

Zurich, Zurich, Switzerland

As a Risk and Compliance Officer at kessler.vogler, the role revolved around enhancing operational efficiency while ensuring compliance with stringent regulations. I developed comprehensive training materials that enhanced staff competency across multiple departments. This initiative led to a 30% boost in process adherence shortly after implementation. I monitored customer transactions, promptly reporting suspicious activities to mitigate money laundering risks and ensure compliance with regulatory standards. Integrating a new core banking system proved transformative, improving transaction processing times by 25%. I took on the crucial responsibility of reviewing sanctions lists and risk-reporting documents for leadership teams, reducing compliance errors by 15%. The experience reinforced the importance of balancing risk management with operational excellence in financial services.Competencies: Risk Management Strategies, Compliance Monitoring Techniques, Staff Training Development, Regulatory Knowledge

Zurich, Zurich, Switzerland

Key accomplishments include:* Captured and routed stock exchange orders while adhering to established standards and best practices, ensuring compliance with regulatory requirements and enhancing operational efficiency across trading applications.* Resolved first-level product specification and technical issues with a strong focus on customer satisfaction, achieving a resolution rate of over 90% within the first contact for client inquiries.* Enhanced asset management capabilities by successfully transferring 96% of Tradejet operations to improve system reliability and user experience for clients engaging with trading platforms.* Collaborated with cross-functional teams to streamline processes related to proprietary and third-party trading applications, resulting in a 25% reduction in processing time for client transactions.Skills: Client Relationship Management, Technical Support, Stock Exchange Operations

Zurich, Switzerland

As Team Leader for Customer Care at Tradejet AG, I seized the exciting opportunity to drive impactful changes through data-driven marketing strategies. By executing targeted outbound campaigns using segmentation techniques, new customer acquisitions increased by an impressive 7%. Collaborating with a dedicated team of three Relationship Managers allowed for the launch of innovative client engagement protocols. This effort led to a notable rise in client satisfaction scores by 15% within just one quarter. Additionally, leading cross-departmental initiatives not only improved project delivery speeds by 10% but also fostered better collaboration among teams. The experience challenged and rewarded me by emphasizing the value of strategic thinking in improving customer care operations.Competencies: Outbound Marketing Strategy Development, Client Satisfaction Improvement Techniques, Cross-Departmental Project Management

Zurich, Zurich, Switzerland

As Client Relationship Manager at Tradejet AG, I focused on elevating client experiences while ensuring operational excellence. I drove Tradejet's rise to become Switzerland's leading online brokerage by improving platform reliability. This dedication led to maintaining an impressive customer satisfaction rate of 98%. Coordinating five pivotal projects not only improved platform functionality but also increased user engagement by 10%. Monthly reports delivered to executive management offered valuable insights into market trends that facilitated a remarkable 5% growth in our customer base within just one quarter. I streamlined customer service processes by creating a detailed knowledge base, cutting email response times by 40%, and increasing first-contact resolution rates by 17%. I found the experience rewarding as I combined strategic project management with my passion for strengthening client relationships.Competencies: Customer Experience Strategy, Project Management Reporting, Market Trend Analysis