Andras Hernadi Email & Phone Number

Collaborate closely with business clients to conceptualize, design, and execute solutions aimed at addressing a spectrum of business challenges. This encompasses streamlining billing systems, integrating REST APIs, enhancing functionalities to meet evolving business demands, and establishing seamless connections with external systems like Accounts.

• Provided 2nd and 3rd line support for an Enterprise level billing and settlement system, handling internal and external escalations.Led a team of 14 engineers, overseeing deployment and management of environments both.
• Re-designed and streamlines a MS deploy and PowerShell based deployment process reducing deployment time from 2 hours to 30 minutes.
• Designed Implemented a data archival strategy in MS SQL server for a client reducing database backup and restore time from 13 hours to 60 minutes.
• Built integration with SureTax to ensure correct telecommunication taxing and compliance.

Greater Detroit Area

• Onboarded and trained a team of 12 colleagues, reducing costs and improving customer satisfaction.Streamlined deployment and management of environments in Azure with Terraform and PowerShell.Troubleshot SQL, C#, C++.
• Evaluated and suggested changes to our on premises Puppet deployment process resulting in a 50% reduction in deployment time.
• Selected to manage a new hire’s day to day work through the transition period. As a result, the new college was self-sufficient in 6 weeks.
• Automated our new cloud deployment process to cut down a multi-day deployment process to be under 2 hours.

Senior Engineer providing 2nd and 3rd line support for an Enterprise level billing and settlement system (MetraNet). Identifying and addressing pain points in internal processes. Process automation using scripts, scheduled jobs, SSIS. SQL query performance tuning. NetIQ monitoring software setup and management.

London, United Kingdom

• Engineer providing 2nd line support for an Enterprise level billing and settlement system (MetraNet).
• Streamlined our production system monitoring by learning how to use NetIQ rules resulting in a greatly reduced number of false positive alerts significantly which also raised employee satisfaction.
• Gathered the requirements and tested the upgrade of NetIQ infrastructure covering 100% of the use cases.
• Generated several procedure documents for internal use to streamline and standardize our processes greatly reducing processing time and potential SLA risks.

1st and 2nd line support for an Enterprise level space management solution for rooms, desks and global videoconferences (Global Hospitality Suite). Replicating client issues in-house, troubleshooting, developing and modifying bespoke reports. Sql query performance tuning.

3rd line support for an Enterprise Charging, Billing and provisioning system (Portal Infranet) for the largest Hungarian Internet Service Provider. Troubleshooting billing issues. Implementing data fixes.