Andre A. A. Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

- Provide support with installation and troubleshooting of products over the phone- Provide support to field installers- Utilizing reports to ensure adherence to service levels.- Monitor and report on service level compliance, including response times and resolution rates, to ensure targets are met and identify areas for improvement.- Updating databases as needed to ensure databases are real-time and accurate- Managing field installers schedules - Accountable for accuracy and updates to databases- Explore and recommend new technologies or software solutions that could improve efficiency, data accuracy, or customer satisfaction.- Assist in mapping the customer journey to identify critical touchpoints and opportunities for improving customer experience during the installation process.- Support the development and implementation of programs aimed at enhancing installer engagement, recognition, and retention.- Work with seniors and other departments to share insights and develop best practices for data management, customer service, and field operations.- Establish feedback loops with field installers and customers to continuously collect insights on the ground, facilitating quicker adaptations to processes and tools.- Develop and maintain a communication plan to keep all stakeholders, including field installers, management, and customers, informed of relevant updates and changes.- Maintain an organized repository of technical documentation, ensuring that all materials are up to date and easily accessible to field installers.Coordinate with suppliers to ensure timely replenishment of essential supplies for field installers and the maintenance team.Analyze the usage and effectiveness of tools and resources provided to field installers and suggest improvements or alternatives.

Greater Montreal Metropolitan Area

- Led the strategic planning and execution of projects aimed at improving educational content and service delivery, ensuring projects were delivered on time, within scope, and budget.- Designed and facilitated engaging workshops and training sessions for various groups, driving active participation and knowledge sharing.- Oversaw project budgets, including financial planning, tracking, and reporting, ensuring optimal use of resources.- Forged strategic partnerships with healthcare providers, educational institutions, and other organizations to enhance service offerings and secure a pipeline of qualified manpower.- Spearheaded the development of a comprehensive digital infrastructure using Bitrix, including consumer and provider platforms, as well as administrative tools, to streamline operations and improve user experiences.- Led the establishment of new departments (HR, Financial, Legal, Sales and Marketing, Customer Support, Quality Assurance, Operations, and R&D) to support organizational growth and digital transformation.- Implemented innovative solutions for inventory management and product distribution, significantly improving operational efficiency and service delivery.- Utilize experience in project coordination and digital transformation to lead initiatives that enhance organizational capabilities and service delivery.- Exhibit strong leadership skills to manage multidisciplinary teams effectively. Foster a collaborative work environment that encourages innovation and teamwork across all levels of the organization.- Apply excellent financial and budget management capabilities to oversee project budgets, ensuring efficient use of resources, financial tracking, and reporting.- Lead business development efforts by identifying and securing new partnership opportunities that align with organizational goals.- Drive organizational change by proposing and implementing innovative solutions that improve operational efficiency and service delivery.

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