I. Providing IT assistance to staff and customers.II. Training end-users on hardware functionality and software programs.III. Resolving logged errors in a timely manner.IV. Monitoring hardware, software, and system performance metrics.V. Updating computer software. As well as upgrading hardware and systems.VI. Maintaining databases and ensuring system security.VII. Documenting processes and performing diagnostic tests.VIII. Keeping track of technological advancements and trends in IT support.IX. installing and maintaining CCTV systems.

Where I performed the followingI. Installing and configuring computer hardware, software, systems, networks, printers, and scannersII. Monitoring and maintaining computer systems and networksIII. Responding in a timely manner to service issues and requestsIV. Providing technical support across the company (this may be in person or over the phone)V. Setting up accounts for new usersVI. Repairing and replacing equipment as necessaryVII. Testing new technologyVIII. Possibly training junior staff