Leading the program to achieve its goals and fulfil the overall vision and purpose of the Mercedes Benz Digital House.Aligning product roadmaps with the stakeholders (Mercedes Benz AG, Region, Markets and other products / programs).Providing structure, methods, and processes for efficient product development in line with the overall framework (SAFe).Defining and tracking program/product success.Protecting the team's productivity by clearing impediments and providing a safe environment incl. psychological safety.Managing the program organizational frame such as budget and staffing.Aligning overall budgets & planning premises with stakeholders in close collaboration with the @Program Finance Lead.Supporting communications (Key Communicator Role) in creating transparency of the programs' targets, achievements and other relevant information.Supporting the teams in conflicting situations in the interest of the program, teams and stakeholders and balancing interest & priorities.

Creating, maintaining and prioritizing product backlog items in alignment with stakeholdersMaking sure that the product backlog is visible, transparent, and clear to all, and shows what the team will work on nextMaking sure that the team understands the items in the product backlog to the level neededRepresenting the product to relevant stakeholders

Saas tool: Keywork (www.key.work) - Enterprise Sourcing Management - Sourcing, Outsourcing & Staffing ToolProduct Management / Ownership ( Agile Methodology):- Defined the product strategy, roadmap and its execution.- Continue to grow the Product team based on business needs.- Was the bridge between Stakeholders and the Product team.- Helped the team perform at the highest level, removing blockers and impediments to progress.Customer Success:- Owned the complete end-to-end customer experience-Monitored client’s analytics on a regular basis to detect issues that impact deliverability on client’s health score- Worked closely with technical support, sales teams and Business Operations

Projects/Customers: Johnson&Johnson and Cambridge University PressTasks:• Promoting adoption of our platform, ensuring maximum value delivered by providing technical guidance and regular training, as well as continuously monitoring.• Ensuring highest customer satisfaction and return on investment while enhancing customer experience.• Working as a communication interface between customer business representatives, marketing, technology / development teams, and other stakeholders, maximising product potential, delivering value and accomplishing business needs (features request)• Track metrics and use them to develop the product and features• Prioritise features between customer needs and business requirements, managing the backlog.• Communicate the product vision and strategy to stakeholders and Scrum/Agile teams• Work with UX/UI Designers to iterate on the definition of the user experience and feature screens;Tasks (Project Management & Customer Success Management ):• Facilitating/participating in meetings with key client stakeholders (Building / managing key stakeholder relationships)• Requirement Analysis, Management and Communication• Working as a communication interface between technology/development teams and client business representatives.• Implementation of Scrum/Agile project management methodologies • Coordinate and coach Scrum Teams (Dev, Ux, Tests)• Responsible for maintenance and optimisation of our BPM product; Problem solving; Coordinating; Developing team potential; Implementation and support of Production deploys.

As a consultant and Product Manager @ Cignon, I worked in Business Process Improvement for several global organizations (Johnson&Johnson, Cambridge University, etc) , improving our product and implementing our BPM framework product: Cignon.Predominantly a client-facing / stakeholders role working with organizations to understand and improve their core business processes and assist with overall efficiency gains using Cignon SaaS product.Tasks:• Process design, analysis, implementation and training• Apply BPM methodology to manage company's business processes.• Developing a non-technical detailed design including functional and user interface designs• Responsible for business design deliverables (includes Reporting/Monitoring)• Transform captured requirements into automated solution using a BPM suite (Cignon)• Design process flows, data structures, business logic and user interface.• Test developed solutions for conformance with requirements• User Acceptance Testing programs and implementation• Continuous support to the Business Units and directly work with IT Production Support, IT Development, Quality Assurance, Marketing & Communication, Quality & Security teams• Responsible for training, support, knowledge transfer and BPM implementation programs, and industry solutions, which significantly reduce the time to develop common processes, such as Compliance or Credit clearance processes.• Elaboration of support documents, user manuals and global training.

Roles:• Project Management • CRM• Cross-Functional Team Leadership• Market Analysis & Research• Market Research• Marketing Strategy• Contract Management• Brand Management• Events Organization • Marketing Online Campaigns: Google Adwords & Facebook Ads

Tasks:- Created Web application front end as per design comps and information architecture- Integrated front-end application with the application business layer- Followed best practices and standards for accessibility and cross-browser compatibility- Worked with UX/UI teams to iterate on the definition of the user experience and feature screens- Collected feedback from design and technical staff on web application development needs- Coordinated with Interface Design Architects for meeting accessibility standards at code level- Created conceptual diagrams, visual mock-ups, and managed detailed user interface specifications- Conducted usability testing to resolve interface problems- Engaged in requirement specification process for new software functionality- Ensured design consistency with stakeholders development standards and guidelines- Guided and maintained developer teams and best practicesSkills/Tools/Frameworks:Web Developing: HTML, jQuery, Bootstrap, CSS, Javascript, .NET Framework, IIS, Wordpress, Joomla, GIT / GITHUB, node.js, MVC, Photoshop, Premiere, After EffectsWeb Marketing: SEO - Search Engine Optimization, Marketing Online Campaigns: Google AdWords, Conversion Analysis & Facebook Ads

Training Areas: Web Developing: HTML Intro - Dreamweaver, CSS, Javascript

Training Areas:- Web Developing: HTML + JS + CSS

Training Areas:Visual Studio.net – ASP.net, Web Developing, Logic Programming , Microsoft Windows 2000 Profissional, HTML Dreamweaver MX 2004 , HTML, CSS

Webmaster, Shout Media e ION ConsultingProjects:Portugal Telecom (website) , Cifial (website), Webmaster.co.pt (website), Galpenergia (website), Tecnidata (website), First Umbrellas - Johnson & Johnson (intranet), Tranquilidade Seguros (intranet), econstroi.com (websitee backoffice), Singer (quiosques multimédia e iTV) – Portal da agência noticiosa Lusa, FNAC – Ecommerce, EDP (Internet and Intranet ) , Vale do Sousa – Portal Regional, CAD – Centro de Arquitectura e Design, EDP Invest – Portal de Investidores EDP,Intranet JnJ

Information Technology Specialist, Presenting latest trends in technology - Talk show “Elas em Marte” SIC Mulher

Manage and configure Cisco Systems Portugal website.Manage website contents.

Projects:Hay Selecion (website), Ray & Berndtson (website), Hoteis Tivoli (website), Sapo Viagens (website), Hot Site Brasil, Teknoland Portugal (website), Heineken (website) , Credito Agricola (credit simulators)Galp Energia (website), Ministério da Educação (website)

Projects:CentralCash.com (website)