Application Portfolio: ChefTec – Primary Business Analyst, legacy application used by store prepared food & bakery departments to manage inventory, recipe, cost, nutrition and production scheduling information. Egrind – Primary Business Analyst, SaaS application used to electronically capture and record meat grinding, transfer, production and sanitation logs. Combined Application Responsibilities Application technical support and maintenance Application training Lead and manage application related projects  Perform SQL data pulls as necessary for business partners and technical operations Perform Excel reporting and data analysis Perform requirement gathering, user story creation and back log prioritization Create UAT test cases and manage the testing process through production release Create technical documentation  Manage relationship with third party application vendor.

• Provide second tier technical support to the corporate office and remote manufacturing facilities covering a wide range of applications and hardware.• Support environment consists of 6,000+ PC’s and 95 remote locations• Provide bilingual technical support to international facilities in Mexico and Puerto Rico• Set up, install and configure a large variety of new hardware and software applications• Create knowledge base documentation to expand technical article library and first call resolution capabilities• Perform problem record management on known unresolved technical issues and incident trends to determine root cause and permanent resolution• Work on continual computer environment upgrade and change projects that include, to name a few, deployment of Windows 7, Office 2010, VOIP phone system, replacement of all multifunction printers, facility migrations during company buyout and legal hold forensic data gather project.• Collaborate with and assist other internal IT support groups (such as the WAN, Server, Database, and Unix) to resolve issues that require multiple support group involvement.• Work closely with parent group, Desktop Architecture, on maintaining the desktop computer environment on items such as PC image creation/testing/deployment, SCCM software/patch deployment, desktop active directory management, Mcafeee antivirus solution, establishing desktop standards for new equipment and asset management.

• Provide technical support to corporate office and remote offices covering a wide range of applications and hardware• Create new user account in active directory• Manage print server. Add new printer queues and manage drivers• Provide primary technical support with Valiant time tracking and scheduling software to field managers• Set up, install new software/hardware • Assist IT director with secondary server backup support.