Andre B. Email & Phone Number

Clearwater, Florida

• Provides technical leadership and expertise within the field of Quality Assurance and Testing.• Responsible for planning, developing, and directing Quality Assurance policies, programs, and initiatives.• Provides input to strategic decisions that affect the functional area of responsibility.• Maintains a continuous focus on Quality Assurance improvements including usage of appropriate testing tools, test techniques, test automation, and Agile best practices.• Provide technical expertise in test automation, testing methodologies, testing processes, tools and techniques across the Agile teams.• Works with the Software Development Director to develop and execute Quality Assurance strategies to meet and exceed department and corporate quality goals. Introduced the requirement for inclusion of unit testing for all software deliverables.• Ensures that development teams adhere to the principles, guidelines and best practices of the Quality Assurance strategy as defined.• Serves as the escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the Quality Assurance teams.• Directs the Software Quality Assurance Teams in the Tampa, Canada, & Bulgaria offices.• Manages training and continuous learning of Quality Assurance Team by means of short courses, conferences, meetups, certifications, etc.• Maintains Quality Assurance Team performance results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Monitors of all the Quality Assurance activities, test results, leaked defects, root cause analysis, and identifying areas of improvement.• Ensures the proper usage of available tools to gain the maximum benefit of the Quality Assurance effort. This includes testing tools for functional, performance, automation, etc.• Accountable for the test automation projects, mentor, and provide leadership to the Quality Assurance automation developers.

Tampa/St. Petersburg, Florida Area

• Creates and maintains functionality of automation scripts using Unified Functional Tester (formerly QTP) and Selenium tools to increase testing productivity by providing technical solutions, utilities, and process improvement initiatives.• Creates and maintains automation scripts to ensure information systems services and programs meet organizational standards.• Creates and executes automation scripts for functional validation and regression testing of weekly software releases.• Creates automation scripts and utilities as member of business functional area Agile team.• Plans and executes automation projects, mentors team members, and ensures automation standards are followed within team.• Provides technical support to test teams which may include performance testing, creation of utilities to support testing/management, and support/upgrading of QA tool suite. • Provides administration support for users as well as creates and maintains standards and process documentation pertaining to automation of ALM and other QA tools and utilities. • Works with QA Automation Director to provide automation project statuses, keeps him/her informed of new automation project requests/changes in processes/procedures, including escalating automation testing issues and issues requiring management attention while including proposed solutions.

Tampa/St. Petersburg, Florida Area

* Responsible for the creation and maintenance of the automation object library of the Eggplant test tool, which was utilized by the QA Automation group.* Created reusable and auditable automation test scripts to evaluate the entire financial transaction process through the BST application during the SDLC process from business requirements review, design, development, final system testing, and release readiness testing.

Appleton, Wi

* Completed manual and automated testing of E-commerce websites prior to client release. Evaluations included both functional and performance testing using WinRunner and LoadRunner automated testing tools.* Facilitated meetings between account managers, web designers, and clients to gather requirements for a Project Plan. * Created test scenarios and data sets based on business objectives of each website. * Provided written analysis to developers noting any deficiencies, recommendations for increased efficiency, as well as critical design issues.* Developed scripts, utilities, simulators, and additional programming tools to be reused on common E-commerce website functionality testing.

Fairfax, Va

* Responsible for system administration and primary on-call support of the Billdats Data Mediation application. Modified the application parameters and database configuration to eliminate occurrences of previous system outages that resulted in lost revenue.* Coordinated with the Engineering department changes to the Lucent switches, software, or AMA record format in an effort to analyze, document, and test impacts to call processing. Gathered requirements from network engineers, system administrators, and external vendors to create a Test Plan. Facilitated meetings with end users in the billing and marketing groups to validate changes to customer invoices.* Facilitated daily change control meetings between IT groups and other internal departments regarding any modifications to the production environment. Wrote Integration Plan detailing change windows, critical issues, dependent applications, required testing and validation, and final approval by executive management. * Responded to all message processing issues and requests for call detail records from the Fraud, Revenue Assurance, Roaming, and Compliance groups.* Ensured all billing related applications in production environment were operative and provided twenty-four hour on-call support.

Vienna, Va

* Provided expertise in LoadRunner and WinRunner automated testing tools during evaluation of web-based API development for Nextel Communications.* Coordinated meetings between Nextel developers, Acumen test team, and senior management to document project requirements and create a Test Plan.* Produced a written analysis of functional and performance results for review by Nextel senior management team.* Trained entry-level consultants on automated testing applications, concepts of the software development life cycle (SDLC) process including roles of the Business Analyst and Quality Assurance Tester.

Appleton, Wi

* Responsible for generation of customer invoices in the test environment for five monthly bill cycles. Processed control group bill runs per the request of BSCS developers and produced sample invoices for validation of configuration changes.* Provided IT support to Customer Care, Marketing, and Sales departments with billing errors on customer accounts. Responsible for identifying inconsistencies in BSCS rate plans, recommendation of appropriate configuration changes, completion of regression test procedures, and processing updates to customer invoices. Developed a BSCS project life cycle process, which defined the responsibilities of the Customer Care, Finance, Marketing, and Network Operations departments. The Technical Specifications Document identified the operating system requirements, necessary hardware/software modifications, test case scenarios, and implementation guidelines.* Fulfilled the responsibilities of the Quality Assurance Manager by defining the required regression test procedures for billing system modifications and validation of results in adherence to project requirements documentation. Provided written final approval for implementation into production environment in compliance with business objectives.* Acted as Project Manager for BSCS development, which included maintenance of project timeline charts, coordination of development efforts by personnel in adherence to project deadlines, and a written status/priority report provided to weekly management meetings.

Bethesda, Md

* Configured billing rate plans in BSCS production/test environments to support Marketing and Sales department initiatives, including the coordination of release to the network.* Created network users profiles, access privileges, and assigned BSCS/ProphetLine accounts to company personnel based upon position responsibilities. Provided twenty-four hour on-call support to retail stores with access difficulties and system operation errors of the ProphetLine POS application. Assisted the IT Software Development group with new workstation setups and file transfers.* Served as Project Manager for New Product Development group. Responsibilities included gathering business and system requirements, analysis and defining responsibilities of required participants, creation of a Project Plan defining an implementation strategy, monitoring and coordination of milestones in adherence to project timelines, validation and approval prior to implementation.

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