Andre B. Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Austin, Texas Area

• Handles all training with Front Desk and Guest Services associates to ensure Omni Standardso Assures knowledge and training of Marketing Programs of company and hotel by creating training guides and checklist unique to.
• Possesses broad knowledge of hotel operating systems and programs including Epitome, Opera, Synergy, GoConcierge and Vingcard systems.
• Maintains consistent logs and tracking of staff productivity
• Plans and conducts monthly department meetings to maintain levels of service and employee morale
• Communicates effectively with all department managers on continuing basiso Understands the influence and importance of all departments on the Front Desk and Guest Serviceso Works closely with the Director of Rooms to.
• Handles all guest complaints/request ensuring a satisfactory impression and creating a memorable experience for all guest o Worked closely with the Loyalty Ambassador to ensure all select guests are being tracked and.

Austin, TX

·Handles all training with associates to ensure Omni Standards. ·Communicates with all department managers on continuing basis. Especially communication with Front Office and Housekeeping. ·Handles all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. ·Effectively handles conflict resolution as well as.

Austin, Texas

·Handled all training with associates to ensure Omni Standards. ·Communicated with all department managers on continuing basis. Especially the communication with Night Audit each evening and morning. ·Handled all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. ·Very familiar with the hotel computer system.

Austin, Texas Area

• Liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms. Responsibilities:
• Be thoroughly knowledgeable of all room types
• Have a thorough understanding of hotel occupancy trends
• Be familiar with the Housekeeping, Front Office, and Reservation departments policies and procedures
• Have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
• Resolve discrepancies between Front Desk, Housekeeping and Engineering

Austin, TX

• At the Omni Austin South Park my job as Front Desk Agent include greeting guest and making them feel welcomed to their home away from home, creating a unique experience for them at check in and getting to know them.
• Process guest check-ins and check-outs
• Block rooms according to guest's request
• Ensure security of guest room access
• Maintain guest history files on all guests
• Accommodate guest request and any changes during the guest's stay

Atascocita, Texas

• Opened and closed store
• Daily shift operations
• Inventory
• Food Quality control
• Staff supervision
• Complaint/Conflict resolution (includes guest complaints and conflicts between associates)

Atascocita TX

• Staff supervision
• Complaint/Conflict resolution
• Built satisfied customer relationships
• Food Quality Control
• Trained New Associates

Atascocita, TX

• Trained New Associates
• Provided prompt service while taking orders
• Food Server
• Cash Handling

San Marcos, TX

• Sales Associate 09/2012 — 1/13 (Seasonal) 6/2013 — 8/2013 (Part Time)
• Merchandising
• Customer Service-Retail
• Register Trained-Retail
• Cash Handling
• Trained New Associates