Responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

• Handles all training with Front Desk and Guest Services associates to ensure Omni Standardso Assures knowledge and training of Marketing Programs of company and hotel by creating training guides and checklist unique to each position and shift including Assistant Front Office Managers• Possesses broad knowledge of hotel operating systems and programs including Epitome, Opera, Synergy, GoConcierge and Vingcard systems.• Maintains consistent logs and tracking of staff productivity• Plans and conducts monthly department meetings to maintain levels of service and employee morale• Communicates effectively with all department managers on continuing basiso Understands the influence and importance of all departments on the Front Desk and Guest Serviceso Works closely with the Director of Rooms to help maintain the hotel standardo Liaison for Housekeeping and Engineering communication with Front Desk and Guest Services• Handles all guest complaints/request ensuring a satisfactory impression and creating a memorable experience for all guest o Worked closely with the Loyalty Ambassador to ensure all select guests are being tracked and servicedo Blocked/assigned applicable arrivals for the following day; i.e. V.I.P., E.S.P., Special Requests, etc.o Establishes and maintains professional relationships with guests• Effectively handles conflict resolution as well as mentoring and counseling for Front Office and Guest Services team members• Ensures accurate payment for all reservations are received • Very familiar with the hotel computer system for training maintenance and trouble shooting from a Front Office and Guest Services perspective• Adheres to all Systems & Controls of the Front Office and appropriate areas of responsibilities• Acts as an ambassador for the hotel and attends monthly meetings and dinners for the Austin Guest Services and Concierge Alliance• Maintains inventory for the department and requisitions needed materials.

·Handles all training with associates to ensure Omni Standards. ·Communicates with all department managers on continuing basis. Especially communication with Front Office and Housekeeping. ·Handles all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. ·Effectively handles conflict resolution as well as mentoring and counseling for Front Office and Guest Services team members. ·Be very familiar with the hotel computer system for training maintenance and trouble shooting from a Front Office and Guest Services perspective. ·Adheres to all Systems & Controls of the Front Office and appropriate areas of responsibilities. ·Assures knowledge and training of Marketing Programs of company and hotel. ·Acts as an ambassador for the hotel and attends monthly meetings and dinners for the Austin Concierge and Guest Services Association. ·Provides back up as needed to the Front Office and Loyalty Ambassador. ·Works closely with the Director of Rooms to help maintain the hotel standard. ·Maintains consistent logs and tracking of staff productivity. ·Prepares the schedule weekly and plans for any outsourcing that is needed. ·Plans and conducts monthly department meetings. ·Maintains inventory for the department and requisitions needed materials.

·Handled all training with associates to ensure Omni Standards. ·Communicated with all department managers on continuing basis. Especially the communication with Night Audit each evening and morning. ·Handled all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. ·Very familiar with the hotel computer system for training maintenance and trouble shooting from a Front Office perspective. ·Completed rate discrepancy report and make needed changes. ·Blocked/assigned applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. ·Completed credit check daily. ·Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. ·Assured knowledge and training of Marketing Programs of company and hotel. ·Worked closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. ·Provided coverage for the Guest Services team in the absence of the Guest Services Manager.

* Liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms. Responsibilities: • Be thoroughly knowledgeable of all room types • Have a thorough understanding of hotel occupancy trends • Be familiar with the Housekeeping, Front Office, and Reservation departments policies and procedures • Have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments. • Resolve discrepancies between Front Desk, Housekeeping and Engineering• Block rooms according to guest's request• Accommodate guest request and any changes during the guest's stay• Manage wait lists and assist Front Desk during high business demands.Process guest check-ins and check-outs• Complaint/Conflict resolution• Train New Associates

At the Omni Austin South Park my job as Front Desk Agent include greeting guest and making them feel welcomed to their home away from home, creating a unique experience for them at check in and getting to know them while anticipating their needs. As a Front Desk Agent I also dealt with any guest issues and complaints from guest as well as other departments in the hotel. In dealing with these matters I was encouraged to handle them without involving a manager if possible.• Process guest check-ins and check-outs• Block rooms according to guest's request• Ensure security of guest room access • Maintain guest history files on all guests• Accommodate guest request and any changes during the guest's stay• Properly notate all guest requests, complaints or problems and notify respective departments to resolve any issues. Follow up to ensure completion and guest satisfaction• Resolve discrepancies between Front Desk, Housekeeping and Engineering• Trained New Associates

• Opened and closed store • Daily shift operations • Inventory • Food Quality control • Staff supervision• Complaint/Conflict resolution (includes guest complaints and conflicts between associates)• Trained New Associates• Establishing and maintaining professional relationships with customers

• Staff supervision • Complaint/Conflict resolution • Built satisfied customer relationships • Food Quality Control• Trained New Associates

• Trained New Associates • Provided prompt service while taking orders • Food Server • Cash Handling

Sales Associate 09/2012 — 1/13 (Seasonal) 6/2013 — 8/2013 (Part Time) • Merchandising • Customer Service-Retail • Register Trained-Retail • Cash Handling• Trained New Associates