Andre Bailey Email & Phone Number

United Kingdom

Birmingham, United Kingdom

Marson Green

• Managed Procurement and deployment of equipment and software for new starters as well as existing businesses. • Mapping and documenting standard processes and created and welcome kits for new starters and project equipment requests.• Ensured SLA and Deadlines were continuously met and surpassed.• Managed and addressed urgent queries from network providers and suppliers, developing. And cultivating loyal and trustful relationships with customers.• Updated all requests and incidents and continuously updated users on the progress.• The main point of contact for the End User Services team with any procurement queries.

Sutton Coldfield

Installation Support Engineer, Technical Telecoms Legacy communications and IP DECT support to Retail, Health Care and Leisure Companies.• Conducted Planning and co-ordinated site visits to install projects alongside engineers. • Experience in working with, programming and assembling VOIP, DECT and Wi-Fi communications systems, namely (Cisco, Ericsson and Aastra) testing hardware, software and Technically Vetting Telecoms Equipment.• Repaired/reprogrammed DECT mobiles/pagers, adhering to SLA’s on a daily basis.• initial quote for the customer through to the installation on site. • Worked in conjunction with sales and logistics team to order, build and supply units and equipment from international sources to be prepared and arrive at customer’s site to be installed• Worked with Customer Care/ Helpdesk to handle customer requests and complaints and installing a project at a customer’s site. • To provide good customer service • Troubleshooting Bespoke Applications.• To Diagnosis’ Telecoms System failures and faults.• Configuration setup of new Hardware and Software installs.• Testing and re-programming of handheld telecoms equipment.• Assistance in creating and change of job processes.• Liaison with 3rd party Engineers and Suppliers advising issues and problem resolution.

Birmingham, United Kingdom

• Maintaining a high degree of customer service for all support enquiries, take ownership of user problems and log all calls on the service desk system and maintain full documentation• Using Strong Knowledge of Microsoft based operating systems emphasis of Windows Desktop Technologies, Citrix and Windows 2003 / 2008 Server.• Troubleshooting both Bespoke and Microsoft Office Applications.• To Diagnosis’ Hardware and Software failures and faults• Configuration setup of new Hardware and Software installs • Liaison with 3rd parties suppliers advising issues and problem resolution.• In Addition I have been asked to cover Audio Visual and Video Conferencing help desk.

Telford, United Kingdom

• Advanced knowledge of Video Conferencing infrastructure and operation of all functionality • Skilled knowledge of the customer’s business, their needs and geographical infrastructure along with sufficient professional rapport to facilitate attendance at customer meetings as required. • Advanced communication skills to facilitate interface to the business and their support structure at any level• Advanced troubleshooting & problem solving skills to efficiently resolve issues under pressure.• Co-ordination of VC migration, Factory resets , Software upgrades, additional video Conferencing equipment..• Additional Project requests of client recordings for VC setup. • Remote access server and units for configuration.• Incident case management via EARS/ Remedy AR System. • Provided resolution on MS Outlook problems, user permissions, new mailbox user entries.• Monthly / Weekly reporting on video conferencing costs, trends of call resolution and VC usage.

Coventry, United Kingdom

• Providing a 1st line interface between internal business units, outsourced service providers and external suppliers in negotiating and scheduling the procurement and delivery of IT produces and services. • Managing and reporting on key aspects of the purchasing function such as work queues, re-allocation stock, stock holdings, and delivery queries, financial spend etc.• Raising Purchase orders via Oracle account software• Interfacing with customers / users across the business to ensure quality of service is achieved and maintained, and where not interfacing directly with service delivery to solution the problem. • Interfacing with other support units within TUI UK to ensure efficient and effective processes are being utilized and adhered too. • Creation of a number of internal procurement processes to aid in more efficient means of tracking required/ ordered IT Hardware / software / services. • Provided management information using Excel sheets on cost savings\ cost avoidance achieved through the re- accumulation of used IT equipment back into the business. • Monthly reporting on costs included against planned budget for new starters, peripherals and consumables • Coordinated a large site transition decommissioning of network

Solihull

• Submit details of work to be undertaken to the relevant authority. • Monitored progress of submissions and notify Field Personnel where work has been approved. • Take appropriate action if submissions have been rejected. • Liaise with Field Supervisors and Managers to ensure that work is carried out in the time period agreed, and notify authorities where extensions are required. • Support the smooth running of work by ensuring that all notifications are submitted with sufficient lead time. • Dealt with high volume of customer queries over the telephone and face to face. • Measuring, analysing and supporting improvements in data accuracy.

Hnd, Information Technology

Higher National Diploma Computing

Education record

Activities and Societies: Captain of School Football team