As an IT Specialist & Team Leader, I manage IT projects, ensuring the implementation of cloud-based and on-premises solutions for clients. My expertise covers Office 365, 3CX, network infrastructure, and endpoint security. In my leadership role, I guide a team of IT professionals, maintaining high standards of support and service delivery.Key responsibilities:Leading Office 365 migrations, including SharePoint, Teams, and Exchange, from legacy systems.Overseeing 3CX deployments, troubleshooting, and maintenance for seamless communication.Managing security protocols via Microsoft Intune and MDM solutions, ensuring policy compliance.Designing and implementing network infrastructure using Unifi hardware (Wi-Fi, switches) and network cabinets.Supervising backups for servers and Office 365 with Acronis, ensuring data integrity and disaster recovery.Planning and executing custom PC builds for gaming, design, and office needs, along with server maintenance.Leading and mentoring a team of 1st Line Support Technicians, ensuring they meet performance goals and deadlines.Handling advanced troubleshooting across server, network, and device challenges.Managing Microsoft 365 license renewals and add-ons, ensuring seamless subscription management.Providing both remote and on-site IT support, focusing on efficiency and customer satisfaction.Driving project timelines through effective planning and resource management.Developing and maintaining detailed technical documentation, including network topologies and system configurations.My role is client-focused, balancing technical expertise and leadership to ensure excellent service, successful project delivery, and strong team performance.

Office 365 migration and implementation for new and current clients (from Google/personal/local exchange servers to Office 365).SharePoint migration and implementation for new and current clients (from local file servers/personal OneDrive/Google Drive to SharePoint).Solving 3CX issues and carry out maintenance on clients' 3CX systems.Through the use of Microsoft MDM (Office 365 Intune), I secure companies' mobile phones, laptops and computers. This is done by following the clients' security policy requirements and other applicable policies.Creating local active directory users and joining computers to the domain required.Setting up Unifi equipment such as wi-fi and switches at the clients' site and remotely. These are set up to a local or cloud controller, according to the client's needs.Designing and setting up custom PC builds such as gaming, office and design computers.Planning and design of network cabinets, including installation on site.Backing up servers and Microsoft Office 365 systems with the use of Acronis.Carrying out maintenance on servers, computers, networking hardware and access points.Assisting in solving basic issues with IOS devices.Use Public DNS entries for Microsoft Office 365 and for client needs.Design and carry out implementation of Microsoft Office 365 Signatures.Record the clients' documentation with regards to their server, network topologies, etc..Leading and supporting 1st Line IT Support Technicians on their day to day tasks and issues.Making sure that clients are being assisted with all their requests in a timely manner.Setting and keeping up with deadlines on various ongoing projects.Setting up and scheduling appointments.Managing and organising daily tasks.On site and remote customer support.Purchasing and renewal of Microsoft Office 365 licenses and add-ons for clients.Invoicing clients.

Installation of computers.Setting up user profiles on the companies' computers according to the requirements.Networking projects including installations on site.Installing CCTV's, access points, switches and cabinets.Providing 1st Line support to clients on daily basis.