Andre Blanchette Email & Phone Number

Pointe-Claire

Providing the following Managed Support Services:Technical End User SupportStorage ServicesNetwork & TelecomEmail ServicesDisaster RecoveryServer Services

Montreal, Canada Area

I assumed business administration and operations management for our family-operated business.Contributions:-2.4M operating budget (P&L)-30+ Staff-Management of daily operations-Marketing / Advertisement-Inventory Management-Payroll

Montreal, Canada Area

I joined this world-class provider of IT and business process services where I held multiple mandates to provide in-depth support to a wide variety of enterprise clients; • Yellow Pages Group (YPG), • Épargne Placement Québec• Cirque du Soleil• Alstom• Héroux Devtek• Woseley CanadaContributions:-7 to11M + budget operations (Run, growth)-40 + Direct and Indirect reports-Redesigned of IT infrastructure and strategic deployment of technologies resulting in significant cost reductions and improvement.-Consolidated and optimized heterogeneous computing platforms and networking through improvement projects.-Built and deployed operational frameworks for the delivery of fully or partially outsourcing agreements-Implementation of Service Level Agreements and Key Reporting Indicators-Data Center Management-Supplier-customer Business Relationship

Montreal, Canada Area

Client: Yellow Pages Group -Managed Operations support for 1,500+ users across Canada as the leader of a “tower of excellence” -Served on the operational control committee -Managed the activities of a remote sales support team, an email team supporting over 2,000 Lotus Notes accounts.-Data Center Management -Assumed accountability to sustain an SLA calling for an ART of 15 minutes to all clients 95% of the time. -Assumed the role of primary interface for all Tier I IT/IS infrastructure matters as Change Management authority.

Montreal, Canada Area

Client: Yellow Pages Group Accountable to provide responsive and timely Level 2 desktop support for a base of 1,500 users within Bell ActiMedia and continuously met or exceeded ART/MRT objectives and performance standards.Entrusted to assume additional accountabilities in technician workflow planning, prioritization, and balancing and compliance with ticketing SLAs as the queue manager.