Andre Bonela De Oliveira Email & Phone Number

Visp, Valais, Switzerland

Porto, Portugal

» Problem Management, guiding the service team through investigations and effective resolution of customer issues.» Use the Service Desk backlog to streamline customer service procedures across the departments and the business.» Monitor Service Level Agreement (SLA) indicators, guaranteeing compliance and improvements.» Project Management for changes and.

Porto, Portugal

» Improve efficiency in the internal processes by identifying opportunities in software development, using the Scrum Agile framework.» Mapped and defined 4 different processes by applying a gap analysis using CMMI and Lean Methodology. » Used different Lean methodologies, such as PDCA analysis, 5S, and process improvement roadmap, defining an auditing.

» Worked in large hotels in Germany, Italy, and Brazil, including Intercity, Soho, The Yellow Square, and Ibis.» Front office and reservations agent for national and international guests.» Night manager and auditor for accounting, controlling cash and sales processes from the previous day. » Warehouse management, purchase, and acceptance.

Masters Degree, Service Engineering And Management

Master’s degree focused on developing business skills, including: » Service Design and Management » Marketing, Design Thinking, and.

Bachelor'S Degree, Metallurgical Engineering

Internship, Chemical Engineering

Internship: 09/2013 – 08/2014 : Università degli studi di Roma La Sapienza (Roma, Itália)