André Brumer Email & Phone Number

São Paulo, São Paulo, Brasil

Consultoria de Eficiência Operacional com foco em implementação de Torre (Sala) de Controle.Atuando nos 3 pilares: pessoas, tecnologia e processos, ajudamos os clientes a estruturar sua operação de forma a equilibrar o Nível de serviço e custo operacional;Ajudamos os clientes a segmentar a estratégia operacional da empresa acreditando que o nível de serviço pode ser diferenciado para cada grupo diferente de clientesAjustamos o fluxo de comunicação interno da empresa para garantir que as soluções e processos estejam atendendo o interesse da empresa e não de uma área em especifico

São Paulo, São Paulo, Brasil

Mentor de Torre de Controle nos cursos da Imlog

São Paulo, São Paulo, Brasil

Reporting to the CEO, responsible for the P&L of the company's two business units, one being a self-service platform for international remittances and the other providing APIs that allow client companies to provide their respective customers (B2B2C) with international remittances. Also responsible for leading the operations team that, integrated with the partner bank, processes operations, registers and analyzes customer compliance, in addition to providing support to them (CX / SAC). Team of 3 direct managers with 80 indirect professionals.Planning and execution of the company's restructuring by dividing the teams into 2 business units and optimizing the workforce with a 30% reduction in the company's headcount.Process redesign and product improvement, reducing the average shipment delivery time from 48 hours to 15 minutes.Renegotiation and exchange of suppliers generating a 50% reduction in the average cost per operation.Process optimization with UX improvement resulting in a 75% reduction in the number of customers calling the company for support ("Contact Rate").

São Paulo, Brasil

Reporting to the Operations Director, responsible for the company's fast delivery product, seeking to increase sales from its own stores, sellers and supermarkets delivering within 3 hours. Team of 50 professionalsIncreased service capacity, with product implementation in more than 100 cities, increasing from 400 to more than 20,000 orders per day, with peaks of more than 50,000 at Easter and Black Friday.Preparation of strategic planning defining the best distribution of stores (owned and Sellers) that should be linked to the product, generating operational improvement and cost reduction.Development of delivery cloud in all operating cities.Improved service level, delivering more than 90% of orders within the promised deadline.Establishment of partnership with commercial team integrating sales and promotion strategy.Relationship with Tech teams to manage the development roadmap for store, delivery and customer applications, improving the experience of the product's 3 customers.Effective management of the Americanas Mercado operation in the campaign broadcast on Big Brother Brasil.

São Paulo, Brasil

Reporting to the Global COO, responsible for managing the LATAM control tower, identifying and resolving problems during the order cycle before they impact the customer. The team was made up of 40 professionals to serve all verticals (restaurants, supermarkets and pharmacies) in all countries of operation.Hiring, training and training of the entire team in the area.Mapping more than 200 types of problems in the order cycle, designing preventive and corrective measures to act on each of them, resulting in a reduction in cancellations and contact rate.In partnership with the tech team, development of artificial intelligence (AI) tools for process automation, generating a reduction of approximately 40% in the area's required headcount.

São Paulo E Região, Brasil

Reporting to the Regional Manager Brazil, responsible for leading the entire supermarket delivery operation in the Region, which includes orders placed by contracted Shoppers or independent delivery drivers.Increase in the number of shoppers from 400 to more than 2,000 spread across more than 20 cities in Brazil.Together with HR, we created and implemented a career path for shoppers, with clear roles and responsibilities, and as a result, we reduced turnover by 30% and absenteeism by 20%.Implementation and management of the War Room for crisis management.15% reduction in labor costs per order through better allocation of shoppers per store.Integration with Carrefour's darkstores so as not to depend on a shopper to place the order. Report to the Regional Manager Brazil, responsible for leading the entire supermarket delivery operation in the Region, which includes orders placed by contracted Shoppers or independent delivery drivers. Increase in the number of shoppers from 400 to more than 2,000 spread across more than 20 cities in Brazil. Together with HR, we created and implemented a career path for shoppers, with clear roles and responsibilities, and as a result, we reduced turnover by 30% and absenteeism by 20%. Implementation and management of the War Room for crisis management. 15% reduction in labor costs per order through better allocation of shoppers per store. Integration with Carrefour darkstores so as not to depend on a shopper to place the order.Competencies: Continuous improvement · Creativity · Strategic partnerships · E-commerce optimization · Product strategy

Porto Alegre, Rio Grande Do Sul

Reporting to the Regional Manager Brazil, responsible for opening and operating the company in the 3 southern states of Brazil, with the objective of bringing in sellers who bring the necessary assortment, enough couriers to carry out all the orders generated and customers. Team of 40 professionals spread across the 3 capitals of each state.Management of the region's P&L, seeking to balance Growth and profitability Curitiba and Porto Alegre have always been among the 6 largest operations in Brazil.Preparation of a target list of best sellers to adapt the assortment, and relationship and negotiation with them, bringing more than 100 restaurants in each city in less than 3 months.Definition of payment policies for managing the delivery network in order to balance a good level of service without spending too much budget.Focal point for relationships with large nationwide sellers, located in the South region.

São José Dos Campos Area, Brazil

Reporting to the company's CEO and responsible for the military communications business unit, seeking to sell and develop cutting-edge technology products for the defense segment, mainly FAB, EB and MB. Team of 150 professionalsLeadership of the team that developed the winning proposals in the public competition to develop a datalink (linkBR2) for the Brazilian Air Force (FAB) worth more than R$ 200MM and a software-defined radio (RDS) for the Army (EB) following the precepts of PMI and law 8,666Responsible for the P&L of the business unit, delivering an EBITDA 50% higher than expected in 3 years.Development of a relationship with an Israeli company to support the development of the project.Negotiation and sale of the datalink to SAAB and inclusion of the Datalink in the FAB's Gripen project.Participation in the complete M&A process of selling the business unit for another shareholder.

Mozambique

Reporting to the project's Contract Director, being responsible for the team planning and controlling the work schedule and budget and the relationship with the client and subcontractors in the company's first major contract (USD 1Bi) in MozambiqueDelivery of the project within the deadline and budget sold to the client.Responsible for all client negotiation strategies that resulted in an increase in the company's remuneration by 25%.Management of more than 100 subcontractors of different nationalities with contracts in areas such as electromechanical assembly, supply of heavy equipment, fuel, food, catering, among others.Implementation of construction management systems in compliance with local legislation.

São Paulo, Brasil

Reporting to the Mckinsey Partner who is working on contracts with the bank, and having the responsibility to participate in all projects that the consultancy carries out for the bank, so that in addition to contributing to the project, it is a memory of projects carried out in the future .Implementation of processes and tools and team training enabling bank branches to start selling home and car insurance.Study and proposal for the best footprint for fininvest to operate by analyzing the existing footprint, the profitability of each store, competitors and market potential.

São Gonçalo Do Rio Abaixo - Mg

Reporting to the Plant Maintenance Manager and with responsibility for managing the maintenance area budget, as well as planning preventive maintenance in all relevant aspects, such as time, spare parts, tools and processesPreparation of the plant maintenance area for the plant startup, hiring and training the team, preparing maintenance procedures, purchasing spare parts and toolsMonitoring the plant ramp upImplementation of the maintenance system in the plantparticipation in the design project for the screens in the plant's operations room

São Paulo Area, Brazil

Responsible for technical support to customers and the sales area of ​​the company that represents electronic component manufacturers abroad (USA and Europe)Constantly in contact with the technical areas of the companies Clients providing technical support and presenting new solutions so that they could improve their respective productsSupport to the company's sales area to offer our Customers solutions compatible with those used by them but from one of the companies represented by Graftec

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Stanford Certified Project Manager

Finance Especialist, Finances

Business Administration Especialist, Finance And Financial Management Services

Electrical Engineer, Electrical And Electronics Engineering

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