· Support high revenue Commercial Mid-Market portfolio in partnership with Relationship Manager· The AM may be primary or escalation point of contact for resolving both internal and external issues.· Responsibilities include all operational support such as the following: account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, 3rd party liaison, new… Show more · Support high revenue Commercial Mid-Market portfolio in partnership with Relationship Manager· The AM may be primary or escalation point of contact for resolving both internal and external issues.· Responsibilities include all operational support such as the following: account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, 3rd party liaison, new business, audits/analysis.· Engage/initiate process improvements to gain operational efficiencies and cost savings.· Additional responsibilities include learning to support complex platforms. Show less

· Functions as the overall Project Manager for Internal Strategic and Client specific projectsand initiatives.· Owns the retention and growth of a client portfolio.· Consistently analyzes and monitors the client’s processing environment.· Works with top tier accounts with multi product platforms/environments.· Facilitate the client communication and delivery process.· Develops cross-functional alignment and consensus around issue resolution.· Manages the overall… Show more · Functions as the overall Project Manager for Internal Strategic and Client specific projectsand initiatives.· Owns the retention and growth of a client portfolio.· Consistently analyzes and monitors the client’s processing environment.· Works with top tier accounts with multi product platforms/environments.· Facilitate the client communication and delivery process.· Develops cross-functional alignment and consensus around issue resolution.· Manages the overall incidence response process.· Works on complex tasks, issues and environments. Show less

· Managed multiple projects through full implementations cycle.· Cross-functional collaboration to drive client success and increase company revenue.· Streamlined the implementation process by directing test-driven development efforts withvendors and Information Technology teams.· Managed BIN files based upon location/country. To ensure best processing path for clientsto accept cardholder payments.· Registered client accounts for 3D Security for online transaction… Show more · Managed multiple projects through full implementations cycle.· Cross-functional collaboration to drive client success and increase company revenue.· Streamlined the implementation process by directing test-driven development efforts withvendors and Information Technology teams.· Managed BIN files based upon location/country. To ensure best processing path for clientsto accept cardholder payments.· Registered client accounts for 3D Security for online transaction. After registration, BIN datawas provided to prevent interruption in processing transactions.· Customized Trans Armor tokenization based upon the processing method for each client.· Configured solutions with Salesforce products to complete project goals.· Created tactical roadmaps designed to maximize deliverables.· Mitigate customer’s risk with proper analysis of data during the planning stage. Show less

· Assisted Sales Managers in the development of sales, marketing plans, forecasting andperformance management.· Managed performance goals based upon KPIs (key performance indicators).· Assisted with workflow distribution and floor management to ensure Service LevelAgreement was achieved.· Analyzed sakes data and developed training programs for organization.· Cross-Site collaboration with domestic leadership and international vendors to ensureprocesses and… Show more · Assisted Sales Managers in the development of sales, marketing plans, forecasting andperformance management.· Managed performance goals based upon KPIs (key performance indicators).· Assisted with workflow distribution and floor management to ensure Service LevelAgreement was achieved.· Analyzed sakes data and developed training programs for organization.· Cross-Site collaboration with domestic leadership and international vendors to ensureprocesses and procedures are consistent. Show less

· Consultative Sales of bank products with cross functional collaboration.· Increased sales volume by 25% by educating the clients about suitable products for theirbusiness needs.· Managed new account boarding to ensure error-free submission of merchant processingagreements.

· Diagnosed client concerns via phone and via email.· Researched point of sale inquires and provided support for payment gateways.· Trained clients on software and hardware to ensure a successful integration of productsand services.· Improved Voice of Customer service levels by proving extensive terminal support.

· Managed merchant relationships as a direct point of contact for a portfolio of 265merchants with a sales volume of $1Million Plus.· Consistently maintained quality of service for clients and increased revenue each month.· Provided effective resolutions for client business needs and gained client loyalty.· Contributed to the success of each merchant business with integrated SME support.· Thoroughly educated merchants on Payment Card Industry (PCI) Compliance as well… Show more · Managed merchant relationships as a direct point of contact for a portfolio of 265merchants with a sales volume of $1Million Plus.· Consistently maintained quality of service for clients and increased revenue each month.· Provided effective resolutions for client business needs and gained client loyalty.· Contributed to the success of each merchant business with integrated SME support.· Thoroughly educated merchants on Payment Card Industry (PCI) Compliance as well asother regulatory policies, processes and procedures. Show less