Leading the group’s digital vision and create the bridge between data and business operations with a strong focus on the relationship between data and the customer whilst growing our digital footprint.Responsible for digital innovation both externally – in the companies’ interactions with customers, partners, suppliers, and internally – collecting and analysing data, improving efficiency using digital technologies, and transforming organization and culture to enable the company to compete successfully in the digital age.

Establishing the group’s business intelligence roadmap and enable business to make decisions that drive profitability.Managed the Information Technology department and the databases, reporting systems, servers, point of sale systems, IT infrastructure, vendors and service providers.Automated and digitized paper-based business procedures and approvals, improving efficiency and accuracy.Implemented and managed the master database for organisational data and a data warehouse to enable better reporting on point-of-sale data, consolidating data from various sources.Analysed, validated and reported operational and financial performance metrics to the business and to KFC South Africa in compliance with the franchise agreement.Managed Microsoft technology stack, Microsoft 365, Azure cloud infrastructure.

Ensured compliance with business processes and legal requirements, credit granting policies and collection procedures.Maintained and improved the group operational compliance scorecard system, database and reporting portal, providing insights and recommendations.Analysed exceptions and trends, produced management reports and notifications, implemented and tracked corrective actions and improvements.Investigated, designed and implemented solutions to respond to business requests in a timely and effective manner.Validated data at all entry points, ensuring data integrity and reliability.Created and managed tables, views, stored procedures, functions, triggers, scheduled tasks, extracted and modified data from other sources and optimised SQL queries, using Microsoft SQL Server.Created and updated user manuals, training guides, presentations and policy documents.

Joined the Cape Town team consisting of all retail outlets and warehouses in the Western-, Eastern- and Northern Cape.Responsible to ensure all credit and administrative procedures and policies are implemented and complied with.Maximise the collections and reduce bad debt and stock losses.Monitor controllable overheads and ensure expenses occurred complies with business rules.

Responsible for the administration and credit related functions for the Namibian and Botswana business units with 3 Regional Credit/Admin Managers as direct reports.

I was responsible for the administration, credit and collections of the Namibian furniture retail stores.