I am a highly motivated Network Support Technician who is seeking to grow within the information technology field. Offering a diverse background in customer service, recruiting and leadership as well as the proven ability to effectively produce superior results in a team-oriented environment. I believe that my I.T experience working in Travel, Retail, Financial, Manufacturing, Healthcare, Energy & Engineering has contributed to my success.
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Pc Technician - Pomeroy TechnologiesNetjets Jan 2022 - Aug 2022Columbus, Oh, Us• Using SCCM image Windows 10 workstations• Deploy End-User application using SCCM• Configure New Laptops for End-Users• Using Microsoft OneDrivc ensures all user data migrated to new workstation• Deliver replacement laptop to End-User• Address any questions or concerns regarding new workstation• Retrieve old workstations from End-User• Update asset status in Service Now -
Help Desk Specialist - Beaconhill TechnologiesCorporate One Federal Credit Union Sep 2021 - Jan 2022Columbus, Ohio, Us• Provided remote technical support for Remote and onsite Users• Image and setup new hire workstations• Install software requested by using Desktop Central• Troubleshoot Pulse VPN issues• Troubleshoot Network Share issues• Troubleshoot any workstation issues using Bomgar/Desktop Central• Provide new hire orientation• Troubleshoot Outlook mail issues• Document tickets using EasyVista ticketing software -
Desktop Support Analyst - Randstad TechnologiesDimensional Fund Advisors Mar 2021 - Aug 2021Austin, Tx, Us• Provided remote technical support for 4 sites• Remote Verfiy End-Users• Install software requested by End-User (SCCM)• Troubleshoot VPN issues• Troubleshoot Network Shares issues• Troubleshoot Application issues• Provision all new hires• Process Work From Home equipment request• Troubleshoot Outlook mail issues• Mapped Network Printers• Process request via ServiceNow -
Information Technology CoordinatorRrc Companies Aug 2019 - Mar 2021Round Rock, Texas, Us• Provide technical support for 3 sites 200 users• Order and Install software needed for End-User• Troubleshoot Application, VPN, Network Shares (permissions), Printer issues• Troubleshoot Auto CAD Civil 3D issues• Provision all new hires• Purchase and assign appropriate Office 365 license• Renew software licenses• Setup Outlook desktop application for new user• Setup shared mailboxes if requested • Using Admin Exchange Center perform message traces• Convert Outlook mailboxes to shared mailboxes if needed• Using Admin Exchange forward emails of terminated users to supervisor or manager• Setup Outlook Resources Room/Equipment• Adjust mailbox permissions• Using Admin Exchange Center create distribution list• Enable/edit Rule in mail flow• Assist end-users with email setup on mobile devices -
Help Desk Support AdministratoHull & Associates, Llc May 2013 - Aug 2019Dublin, Ohio, Us• Provide technical support for 8 sites 180 users• Maintain workstation inventory• Troubleshoot Application, VPN, Network Shares (permissions), Printer issues• Restore lost/deleted files using Nasuni• Provision all new hires• Office 365 support, to include email and Skype setup• Basic Android and iPhone support • Phone support Skype Business• Troubleshoot any wireless issues
Frequently Asked Questions about Andre Butler
What is Andre Butler's role at the current company?
Andre Butler's current role is Desktop Support/Network Support Technician.
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