Andre Waller Mba, Lss Green Belt Email & Phone Number

Toledo, OH, US

Perrysburg, Ohio, US

• Sr. SAP Business Process Analyst | O-I Glass, Inc. | Remote | July 2020 - Present
• Achieved a 30% reduction in help-desk tickets as measured by ticket volume, by providing SAP training, troubleshooting, and error resolution to plants and warehouses in the supply chain network.
• Partnered with a large customer to refine and improve SAP business processes. This resulted in a 15% increase in inventory accuracy and shipments invoiced.
• Provided SAP training, troubleshooting, and error resolution to plants and warehouses in the supply chain network. This helped reduce the number of help-desk tickets logged by users.
• Successfully implemented new SAP enhancements measured by user satisfaction scores, collecting business requirements, conducting user acceptance testing in HPQC, and designing comprehensive training for end-users.
• Improved supply chain performance visibility, measured by KPI adherence, by developing reporting metrics to monitor operations within manufacturing plants and external warehouses.

Perrysburg, Ohio, US

• Reduced manual transactions by 100% as measured by process audits, by collaborating with cross-functional teams to design, test, and implement an automated import process from Mexico via two SAP systems.
• Successfully met on-time go-live for SAP enhancements as measured by project timelines, by leading Change Management and training for all 19 North American plants and 30+ external warehouses.
• Accomplished comprehensive management of import inventory as measured by accuracy audits, by serving as the business process owner for imports/exports.
• Successfully assumed Logistics Trade Compliance Manager duties in 2022, ensuring 100% adherence to international trade regulations, reducing compliance-related issues by 10, and overseeing the processing of more than.

Perrysburg, Ohio, US

• As business/IT liaison, I defined end-users' requirements, provided feedback to the development team, quality-tested products, and helped implement enhancements.
• Member of Supply Chain Team that generated $26 million in year-over-year savings for the North American region by optimizing shipping routes and identifying lower-cost warehousing strategies.
• Provided subject matter expertise on warehousing operations and SAP technical functions. Developed and conducted training sessions for plant personnel and external warehouses.
• Implemented successful procurement process as measured by vendor compliance scores, by serving as the business process owner for SAP procurement of finished goods from an external vendor.
• Accomplished enhanced product quality as measured by defect rates, by defining end-user requirements as a business/IT liaison, providing feedback to the development team, and quality-testing products.
• Accomplished a 25% increase in training effectiveness as measured by post-training assessments, by providing subject matter expertise on warehousing operations and developing training sessions for plant personnel and.

Greenwich, CT, US

• Accomplished 100% operational readiness by the customer’s deadline as measured by operational reports, by leading a team of 20+ employees during a new location start-up and SAP implementation.
• Accomplished over $100,000 in customer savings measured by project ROI, by delivering a Continuous Improvement Roadmap that included CI projects and Kaizens designed to enhance efficiencies and eliminate waste.
• Developed and implemented workflow processes resulting in 18% increased productivity and improved efficiency.

Orange County, California, US

• While managing two operations and 40+ employees, streamlined processes to achieve a 98+% service rating.
• Recognized as Top 3 in Employee Relations by Senior Management.
• Discussed, instituted, and enforced safety policies and procedures that resulted in 0 workman's comp claims for my last 3 years.

Orange County, California, US

• Managed and lead a crew of 20+ employees in Supervisor’s absence. Ensured breakdown operations ran smoothly, as well as aircraft are loaded accurately and in a safe manner.

Toledo, Ohio, US

• Interned with ProMedica while earning BS degree. Served as a Project Liaison for marketing group. Wrote and edited healthcare ads for local publications. Also, wrote and edited press releases and coordinated media.
• Wrote and edited healthcare ads for local publications, such as "Toledo Area Parent News."
• Wrote and edited press releases, and coordinated media events.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Of Science In Journalism, Journalism/Public Relations