Enhanced and improved the stability of the core IT platform. Datacenter Migration & Sunset: Led the migration of all connectivity and virtual servers from São Paulo, Brazil, to Kansas City, USA, optimizing costs by utilizing existing infrastructure. This migration significantly improved system uptime and response times, enabling Epay Brazil to scale operations and support increased request volumes per second, driving business growth.

Global Network Support: Provided technical support for WEG Electric's extensive global network, focused in Cisco technologies.Cisco CLI Expertise: Configured and maintained network devices exclusively through the command-line interface (CLI), leveraging advanced troubleshooting and configuration skills to resolve complex network issues and enhance network security and efficiency. Focused on the platform stability and root cause analysis of critical issues.

Provided comprehensive support to end users globally through remote sessions, effectively troubleshooting issues, installing software, and addressing general requests to ensure smooth operations and user satisfaction. Streamlined the termination process by automating tasks previously handled by a dedicated person, reducing completion time to under 1 hour and significantly increasing efficiency and accuracy in managing employee offboarding. Managed the Service Desk software (ManageEngine ServiceDesk Plus), overseeing server maintenance, applying updates, and performing daily log management and maintenance procedures to ensure system reliability and performance. Assisted the SAP consulting team in transitioning from Service Desk Plus to SAP by porting over all tickets and documentation, facilitating a smooth integration of the IT support system.