Andre Chaney Email & Phone Number

Adelaide, South Australia, Australia

As an IT Support Technician, I troubleshoot and resolve technical issues related to computer systems, software, and hardware. I assist users with network problems, application errors, system updates, and device setups, ensuring everything runs smoothly. My role involves guiding end-users, performing system diagnostics, and resolving issues promptly. I also install and configure new technology, handle routine maintenance, and escalate complex problems to higher-level support when needed. With strong communication, problem-solving, and technical skills, I ensure the technology works efficiently for everyone.Some of the systems covered include:-Office 365-Active Directory-Ring Central-Salesforce-Azure-Apple OS

Adelaide, South Australia, Australia

As a Travel Consultant, I am responsible for assisting clients in planning and organizing their travel arrangements with the Journey Beyond Brand. The role involves providing expert advice on destinations, accommodations, transportation, and activities to create unforgettable travel experiences for our customers.Key Responsibilities:-Consult with clients to understand their travel preferences, budget, and special requirements.-Within the Journey Beyond brand and partnerships, research and recommend suitable travel destinations, accommodations, and activities based on client needs.-Coordinate bookings for flights, hotels, tours, and other travel services.-Provide accurate information on visa requirements, travel restrictions, and health advisories.-Build and maintain relationships with travel partners and suppliers to ensure high-quality service delivery.

As an IT Support Analyst my position is to providing technical assistance and support to internal users, ensuring smooth operation of computer systems, hardware, and software. Working internally with key stakeholders to help implement a wide range of projects, including implementation of IVR systems (with Ring Central) and working with our software developers as a Test Analyst.Key Responsibilities:-Respond to user queries and concerns regarding computer systems, software, and hardware.-Troubleshoot and resolve technical problems, including network connectivity issues, software malfunction, and hardware failures.-Install, configure, and maintain computer systems, peripherals, and software applications.Collaborate with IT team members to escalate complex issues and ensure timely resolution.-Document and track all support activities and resolutions in a ticketing system.-Provide training and guidance to users on software and hardware usage.-Stay updated on emerging technologies and best practices in IT support.

Certificate Iii, It Support

Bachelor Of Creative Arts, Visual And Performing Arts, Honors