Andre Choo Email & Phone Number

Responsible for: 1. Sales Management 2. Performance Management 3. Key / Core Account Management

Singapore

• Attend to and resolve customers feedbacks in an empathetic manner, a conflict arbitrator.
• Able to remain calm under pressure and developed the ability to think on the spot, positive thinker.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Understanding and managing expectations of superiors as well as passengers.
• Managed work flow amongst colleagues to exceed quality service goals.
• Ability to engage in a meaningful conversation with passengers, con fident andexcellent communicator.My biggest takeaway from this job experience is the ability to adapt. To the ever changing working environment or to.

Singapore

• Directly responsible of a group of team members to ensure the smooth running of the operation fl ow.
• Facilitated inter-departmental communication to resolve issues effectively
• Conducted refresher courses for team members to ensure that they remainproductive.
• Respect and adhere to safety and con fidentiality compliance.
• Constantly update the team about upcoming changes in the industry to remain upto date.
• Managed work flow to exceed quality service goals.

Singapore

Singapore

• Managed the team of Guest Service O fficers for the day and ensure the smooth running of daily operations.
• Facilitated inter-departmental communication to efficienctively provide top-notch customer support.
• Plan and schedules staff rosters and shifts to cover peak and lull periods and maximise efficiency.
• Cross-trained and backed up other customer service managers as well as provide assistance to other departments when needed, a versatile team player.
• E ffective liaison between customers and internal departments.
• Maintained up-to-date knowledge of product and service changes.