Andre Choo Email & Phone Number

Responsible for: 1. Sales Management 2. Performance Management 3. Key / Core Account Management

Singapore

• Attend to and resolve customers feedbacks in an empathetic manner, a conflict arbitrator.• Able to remain calm under pressure and developed the ability to think on the spot, positive thinker.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Understanding and managing expectations of superiors as well as passengers.• Managed work flow amongst colleagues to exceed quality service goals.• Ability to engage in a meaningful conversation with passengers, con fident andexcellent communicator.My biggest takeaway from this job experience is the ability to adapt. To the ever changing working environment or to the expectations of di erent superiors and colleagues.

Singapore

• Directly responsible of a group of team members to ensure the smooth running of the operation fl ow.• Facilitated inter-departmental communication to resolve issues effectively• Conducted refresher courses for team members to ensure that they remainproductive.• Respect and adhere to safety and con fidentiality compliance.• Constantly update the team about upcoming changes in the industry to remain upto date.• Managed work flow to exceed quality service goals.• Routinely answered customer queries and able to build a strong rapport with them.• Responsible for collating data and constantly working on new ideas to improve thepark further.

Singapore

Singapore

• Managed the team of Guest Service O fficers for the day and ensure the smooth running of daily operations.• Facilitated inter-departmental communication to efficienctively provide top-notch customer support.• Plan and schedules staff rosters and shifts to cover peak and lull periods and maximise efficiency .• Cross-trained and backed up other customer service managers as well as provide assistance to other departments when needed, a versatile team player.• E ffective liaison between customers and internal departments.• Maintained up-to-date knowledge of product and service changes.• Provided an elevated customer experience to generate a loyal clientele.• Responsible for collecting and tallying daily's revenue at the end of the day forsafekeeping in the vault and budgeting of the P&L.