Andre Clarke Email & Phone Number

St Andrew

 Install and configure computer hardware, Operating systems and applications  Monitor and maintain computer systems, multifunction devices, scanners and printer on the network. Create and deploy computer images using WDS server Provide first line IT support to end users across the JN Group of companies in tandem with agree service levels in the following areas:o End user support consisting of hardware, software and printing serviceso Troubleshoot basic networking issueso Physical inspections of computing equipmento Ability to perform preliminary troubleshooting for complex issues before raising them to the senior team memberso Setup new employees in Windows Active Directory and Microsoft Exchange.o Configure printerso Setup new computers Conducted Incident Management support with troubleshooting, installation and configuration of JN Group's computer and technology systems; evaluate documented solutions and analyze trends to better prepare for future occurrence Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures. Work on site or remotely in order to resolve user problems, fixing equipment, including printers and scanners (peripherals), setting up new equipment and upgrading existing systems Installed and maintained company’s computer systems and network. Performed upgrades and installed updates. Completed troubleshooting and repair when computers had problems

Port Bustamante, Kingston

• Maintain a clean and safe work environment.• Adhere to established safety practices in the execution of assignments and in the use of equipment and machinery.• Perform preventative and corrective maintenance activities on heavy-duty container handling equipment by routine checking and tune ups.• Diagnosed and repaired heavy-duty container handling equipment such as terminal trucks and tractors, chassis, straddle carriers, stackers, forklift, man-lift, and terminal vehicles.• Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required.• Repaired, replaced and assembled and reassembled the equipment according to the malfunction diagnosed.• Complete checks and assignments sheets accurately and in a timely manner.• Troubleshoot and service diesel engine, electrical System, cooling system, lubrication system, fuel system, intake and exhaust system.• Participate in the replacement of diesel engines, and transmission motors.• Replace and adjust suspension parts.• Overhaul hydraulic cylinders.• Replace and adjust brake shoes, brake cable, replace brake cylinder and brake adjuster.• Inspect truck and trailer tyres.

Kingston

 Maintain a clean and safe work environment. Adhere to established safety practices in the execution of assignments and in the use of equipment and machinery. Perform preventative and corrective maintenance activities on heavy-duty container handling equipment by routine checking and tune ups.  Diagnosed and repaired heavy-duty container handling equipment such as terminal trucks and tractors, chassis, straddle carriers, stackers, forklift, man-lift, and terminal vehicles.  Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required. Repaired, replaced and assembled and reassembled the equipment according to the malfunction diagnosed.  Complete checks and assignments sheets accurately and in a timely manner; Troubleshoot and service diesel engine, electrical System, cooling system, lubrication system, fuel system, intake and exhaust system. Participate in the replacement of diesel engines, transmission motors and generators; Replace and adjust suspension parts. Overhaul hydraulic cylinders. Replace and adjust brake shoes, brake cable, replace brake cylinder and brake adjuster. Inspect truck and trailer tyres. Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required.