Andre Collins, Msa Email & Phone Number

Brentwood, Tennessee, United States

As the Manager of HR Communications , I am responsible for the research, writing and development of strategic content for use in multiple communications platforms in furtherance of the company's goals to attract, hire and retain employees. I serve as a liaison among FSC Communications, HR and vendor teams to ensure the brand and message integrity and consistency of content produced for recruitment and retention initiatives.

United States

Providing organizational communications support to the leadership team for the North America Market, communicating key messages to the nearly 7000 employees in the organization. Key job responsibilities include all internal communications, including communications strategy and planning, consulting with top leaders on their communications approaches, written and digital communications, Town Hall meetings, guiding communications around organizational transformation and supporting employee engagement.

United States

Member of the multimedia team where we produce internal video communications to distribute to 20,000 + employees.

Murfreesboro, Tn

Recorded, edited, and produced video content for the Verizon Consumer Group to communicate across the using Adobe Premier, After Effects and Final Cut Pro. Led the strategy to engage our employees through short-form video. Fulfilled ad-hoc video requests. Supplemented engagement campaigns and marketing programs with video elements. Provided audio/video support for leadership messaging and meetings.Conceptualized and executed original video series. Led cross-platform initiatives (social media, digital engagement tools).Researched industry trends and continuously explored new media to drive innovation and interactivity. Designed and communicated business content to nearly 25,000 front line employees using various internet and social media platforms including Youtube, Instagram and Tik-Tok.Produced the Podcast for the Director of Operation and Project V documentary series.Provided long-term planning and management of several communications products including Google Suite, Adobe Connect, myNEWS Hub, and CrowdAround.Designed presentations using Google Slides and PowerPoint and facilitated Field-level events (i.e., annual Kick Offs, Rallies, Mid-Year Reviews, and Town Halls) incorporating content from National VPs and leaders. Produced instructional, educational, and entertaining videos for National and Field-level incentives and enhancements Partnered with center operations teams to ensure compliance with National branding standards for communications and call center displays.

Murfreesboro, Tn

• Handle customer escalation calls to solve concerns and operate in the best interest of both the customer and Verizon• Handle chat support for internal reps providing real time solutions in the absence of their supervisor. This is often done by assisting reps remotely with ACSS and InfoManager to meet their customers needs• Led project where I wrote, filmed, directed, and edited promotional video for Verizon Up Program to be used for training in call centers. Video was displayed during East Field Leadership Quarterly meetings with great success• Selected to lead a project to create New Hire/Applicant video to demonstrate the Verizon culture and offerings

Murfreesboro, Tn

• Selected as TMP Champion to lead my team in best practices and to provide creative solutions to keep my team motivated to reach TMP goals per representative• Ranked in the 85th percentile nationally in upgrades per call • Ranked in the 85th percentile nationally in 3 Day Call Resolution• Finished #18 of #919 amongst representatives in Murfreesboro Call Center in Open Enrollment additions• Tier 1 Trouble shooting for device/network issues• Led my team in lowest transfers to technical support • Handled POS transactions for billing and equipment purchases • Used negotiation and problem solving skills to resolve customer concerns• Led my team in Total Disconnects Per Call• Finished 2016 in Leading status for 3 Day Call Resolution

Greater Nashville Area

• Created marketing and promotional materials• Consulted on company sales presentation materials and website development• Created internal communications newsletter monthly to update employees with corporate information and policy changes• Managed social media outlets and manage online marketing campaigns

Greater Nashville Area

• Assisted with special projects for fundraiser campaigns• Maintained on Special Olympics Tennessee website• Project Assistant for Special Olympics Flag Football Rules and Competition Committee

Vanderbilt Athletics

• Assisted video coordinator with editing Spring Practice for the Vanderbilt University Football team• Worked in Thunder XOS program to edit, label and push recorded practice footage for coaches and players to view for film sessions• Operated robotic camera system in recording of NFL Pro Day at Vanderbilt University

Louisville, Kentucky Area

• Created and approved all marketing and advertising materials for all events involving J.A.C.D. Incorporated• Coordinated efforts between the eligibility center and compliance assistant• Administered company’s marketing interests and balanced financial goals• Major projects include the Bluegrass High School Football Classic in Louisville, Kentucky at the University of Louisville’s Papa John’s Cardinal Stadium• Worked with both for-profit and non-profit organizations to generate advertising funding • Created all print materials and marketing publications

Madison, Tn

*Avalon Technology is a contractor that specializes in managing wireless (cellular) assets for outside companies. They provide full helpdesk IT support, billing/auditing, and order procurement and staging for cellular devices. Clients included: US Government, Siemens, Sun Technology• for managed mobility company. • Monitored company sales and client based needs. • Conducted day to day operations and communications between call center representatives and management to effectively forecast client-based needs • Managed communications within corporate executives and departments• Managed corporate communications between company and clients• Monitored systems and reports based on company Service Level Agreements to process company metrics

Mason, Oh

• Monitored client’s contracts and account needs. • Client base includes 14 accounts 10,000 to 20,000 employees• Managed quarterly projects and accounting goals. • Worked with trouble tickets and meeting company contracted service levelagreements

Greater Nashville Area, Tn

• Direct lead for Belmont showcase • Project management and leadership of PR, Marketing, Legal, Creative, and Event Production teams• Managed team creation of promotional CD’s, press kits, invitations to record label executives, and all promotional materials

Master'S Degree, Sport Administration, 3.7 Gpa

Activities and Societies: SAM SocietyObtaining my Master's degree to further my business acumen and to understand the business of sport.

B.S., Media Studies, 3.3 Gpa

Activities and Societies: WVRU Radio Program ManagerObtained my second bachelors degree in the specialty of audio and video production. I.

B.A., Communications

Activities and Societies: African-American Theatre Company, University of Louisville Football Team, Society of Pan-African Studies

High School

Activities and Societies: Moeller High School Football, Moeller High School Basketball, Moeller High School Track and Field