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Andre D. Email & Phone Number
Manager, Support Services and Workforce Management
at
Acentra Health
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager, Support Services and Workforce Management
Location
Independence, Ohio, United States
Company size
Who is Andre D.? Overview
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Quick answer
Andre D. is listed as Manager, Support Services and Workforce Management at Acentra Health, a with 1605 employees, based in Independence, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Andre D..
Andre D. previously worked as Sr. Manager of Service Delivery at Vox Mobile and Service Center Manager for American Express at Sedgwick. Andre D. holds Communication And Media Studies from The University Of Akron.
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Acentra Health
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Profile bio
About Andre D.
20 years of experience supervising employees. Great interpersonal communication skills. Customer service professional dedicated to effective team management and customer satisfaction. Sound judgment and an ability to resolve problems tactfully and diplomatically. Banking/Finance/Collections, Retail, Sales and Customer Service backgrounds. Familiar with various types of collection systems and auto dialers. 20 years of call center experience.
Current workplace
Andre D.'s current company
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Acentra Health
7 roles
Andre D. work experience
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Sr. Manager Of Service Delivery
Service Center Manager For American Express
80 Seat Call Center. TPO for American Express Insurance ClaimsAssess and evaluate current team competencies to develop a baseline of service opportunities. Develop and lead training programs to increase staff skills in delivering world-class customer service. Maintain and modify training materials as needed. Work with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills. Lead efforts to refine Service Center measures and tracking system for program improvements. Maintain records of training activities, colleague progress and program effectiveness. Assist in management of customer interfaces and partner relationships to further integrate opportunities and improve overall program delivery. Analyze and resolves customer service issues relating to poor customer service skills.
Aug 2013 - Jan 2018
Patient Services Manager
Manage 50 Customer Care Representatives for a Medical Billing and Coding company.50,000 inbound calls per month plus responses to Patient emails and live chat.Hire, train, coach, develop and performance manage staff.Development of on-boarding and training programs.Adhere to all confidentiality requirements at all times.Manage work flow to exceed quality service goals.Fostered an environment which encouraged continual process improvements.Provide accurate, specific and timely performance feedback.Schedule staff shifts to cover peaks and lulls in customer inquiries.Solve unresolved customer issues.Devise and published metrics to measure the organization's success in delivering world class customer service.Strong leader of customer support staff.
Sep 2011 - Feb 2013
Customer Care Manager
• Provided work force management to meet expected customer intervals for service related tasks and inquiries. Communicated vital information to team members in a timely manner. • Established key performance indicators for Customer Care to ensure service levels are met or surpassed. Provided feedback, development, direction, and coaching to team members. Identified training and scheduling needs as appropriate. • Recruited interviewed and hired high quality individuals for open team positions. Handled personnel matters appropriately and timely. Delivered reports and statistics as required. • Resolved customer escalations. • Supported the launching of new products and services
Feb 2005 - Sep 2011
Customer Care Supervisor
Supervised a team of 14 customer service representatives.The center was responsible for servicing Chases' Home Equity and Manufacture housing customers.Met all customer call guidelines including service levels, handle time and productivity.
Sep 2003 - Sep 2004
Supervisor
Oct 1995 - Jul 2003
2 education records
Andre D. education
Communication And Media Studies
Education record
Firestone High School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Andre D. work for?
Andre D. works for Acentra Health.
What is Andre D.'s role at Acentra Health?
Andre D. is listed as Manager, Support Services and Workforce Management at Acentra Health.
Where is Andre D. based?
Andre D. is based in Independence, Ohio, United States while working with Acentra Health.
What companies has Andre D. worked for?
Andre D. has worked for Acentra Health, Vox Mobile, Sedgwick, Meddata, and First Communications.
How can I contact Andre D.?
You can use AeroLeads to view verified contact signals for Andre D. at Acentra Health, including work email, phone, and LinkedIn data when available.
What schools did Andre D. attend?
Andre D. holds Communication And Media Studies from The University Of Akron.
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