André Dahms Email & Phone Number

My focus is optimizing the customer & user experience in a digital context. Whether apps or web applications - too many experiences fall short of the company's ambitions and the customers' expectations. We bring the ambition and the reality in line.The digital economy has fundamentally changed the way we shop. Consumer intent must be better understood. This is where our customer / user experience (CX & UX) analytics approach comes in. We deliver this understanding and a solution on how to not only better leverage the best digital platforms and systems, but more importantly, that they convert. We deliver the answer to the question WHY AND HOW CUSTOMERS BEHAVE THE WAY THEY DO.That's our specialty.To do that, we need a holistic understanding of the customer experience. We examine every touchpoint in the omni-channel journey to find solutions for organization, processes, infrastructures, service integration and communication. In doing so, we anonymously measure 100% of user behavior/journey on digital channels.adesso is an expert in end-to-end capabilities that inspire and deliver growth. We stand for strategic clarity, innovation, technical expertise and creative inspiration. This is how we help our clients develop profitable e-commerce capabilities across all digital channels.#UX #CX #Behaviour #Analytics #DATAdemocratisation

• 

  Wuppertal