Andre Darby Email & Phone Number

Berkeley, California

As the Senior Manager of Infrastructure Services at Cogitativo Inc., I concurrently serve as the IT Director, leading a team of skilled system engineers, defining projects, and providing senior-level guidance. One of my key achievements includes driving AWS cost optimization, successfully reducing monthly cost by 60% compared to start of (Jan '23) to (Dec '23), aligning with leadership goals to reduce expenditures.Noteworthy contributions and responsibilities include:Financial… Show more As the Senior Manager of Infrastructure Services at Cogitativo Inc., I concurrently serve as the IT Director, leading a team of skilled system engineers, defining projects, and providing senior-level guidance. One of my key achievements includes driving AWS cost optimization, successfully reducing monthly cost by 60% compared to start of (Jan '23) to (Dec '23), aligning with leadership goals to reduce expenditures.Noteworthy contributions and responsibilities include:Financial Planning and C-level Partnership: I showcased my financial acumen by estimating and planning Azure environment costs. Collaborated directly with senior leadership to successfully deliver new projects within the data science as a service domain.Leadership in Cloud Infrastructure: Guiding the deployment and management of AWS Directory Services, Amazon EC2 instances, and Microsoft Azure virtual systems, I played a key role in achieving a notable 25% increase in system reliability.Strategic Technology Integration: Seamlessly integrating technologies such as Pitney Bowes, Palo Alto Firewall, Amazon Redshift, Azure SQL Data Warehouse, Avaya IP Office, and Office 365, I led the charge to realize a commendable 20% improvement in overall system efficiency.Vendor Collaboration and Management: I fostered seamless collaboration, actively engaging with third-party vendors, resulting in a marked reduction in service response times and enhanced operational efficiency.Excellence in Documentation and Administration: Taking charge of Atlassian Jira and Confluence administration, crafting comprehensive runbooks, and overseeing Gitlab servers, I significantly improved documentation accuracy and system stability.Effective Facilities Oversight: Directing the management of in-office equipment and handling vendor relationships for facilities contract work, I ensured efficient operations and a conducive working environment for the team. Show less

San Francisco Bay Area

As the Founder, I empowered businesses through strategic technology utilization. Established in 2016, DTC is dedicated to optimizing processes and fostering peak efficiency for organizations of all sizes. I provided unparalleled IT operational support and seamless system configurations to ensure my clients’ success.Empowering Businesses: DTC is committed to ensuring that businesses flourish by leveraging technology. I am dedicated to delivering innovative solutions that make a lasting… Show more As the Founder, I empowered businesses through strategic technology utilization. Established in 2016, DTC is dedicated to optimizing processes and fostering peak efficiency for organizations of all sizes. I provided unparalleled IT operational support and seamless system configurations to ensure my clients’ success.Empowering Businesses: DTC is committed to ensuring that businesses flourish by leveraging technology. I am dedicated to delivering innovative solutions that make a lasting impact on operational efficiency.Extensive Industry Experience: With over 20 years of experience in the IT industry, I bring a wealth of knowledge and insights gained from working with both large enterprises and small businesses.Complete Range of Solutions: DTC offers a comprehensive range of tools, products, and services tailored to meet the unique needs of various businesses. From cutting-edge technologies to cost-efficient solutions, I bring practical awareness to drive the company's long-term prosperity. Show less

San Francisco Bay Area

In my role as a Senior Systems Engineer, I supported over 500 servers in a hosted SAAS environment, ensuring the seamless operation of production, QA, and development infrastructure.Infrastructure Management: I directed the oversight of Windows Server OS deployment, IIS configuration, and Microsoft SQL Server installations. This effort streamlined the deployment of application code for hosted products, optimizing overall system efficiency.Backup and Recovery Leadership: Took… Show more In my role as a Senior Systems Engineer, I supported over 500 servers in a hosted SAAS environment, ensuring the seamless operation of production, QA, and development infrastructure.Infrastructure Management: I directed the oversight of Windows Server OS deployment, IIS configuration, and Microsoft SQL Server installations. This effort streamlined the deployment of application code for hosted products, optimizing overall system efficiency.Backup and Recovery Leadership: Took charge of managing tape backups via Arcserve, playing a pivotal role in disaster recovery and business continuity planning. The result was the achievement of defined RPO and RTO objectives, enhancing the resilience of the organization.Virtualization and Cloud Expertise: This position enabled me to pioneer the deployment of Citrix Servers in Citrix Studio for XenApp, employed Jenkins for automated Virtual Machine deployment, and efficiently managed instances in AWS EC2. I showcased proficiency in virtualization and cloud technologies, contributing to a dynamic and scalable IT infrastructure.Cross-functional Collaboration and Escalation: Serving as the primary point of escalation for troubleshooting issues, I collaborated seamlessly across functions. I also ensured prompt resolution and consistently met SLA expectations, promoting effective cross-functional collaboration.Infrastructure Provisioning and Automation: To enhance operational efficiency and reduce manual efforts, I drove Dell PowerEdge and PowerVault server provisioning, authored runbooks for deployment procedures and implemented automation through Windows Batch and PowerShell.Certification and Compliance: In ensuring SSAE-16 compliance, I certified new financial software cloud SAAS solutions. This proactive approach contributed significantly to the enhancement of system security and reliability, aligning with industry standards. Show less

San Francisco Bay Area

I played a pivotal role in ensuring seamless company operation, contributing to the efficiency and reliability of critical systems. My responsibilities encompassed operational support, monitoring daily data processing, and performing direct updates on the Microsoft SQL Server product database. Here are key highlights of my contributions:Operational Support Excellence: I provided operational support for the Advent Custodial Data, ensuring uninterrupted data processing and system… Show more I played a pivotal role in ensuring seamless company operation, contributing to the efficiency and reliability of critical systems. My responsibilities encompassed operational support, monitoring daily data processing, and performing direct updates on the Microsoft SQL Server product database. Here are key highlights of my contributions:Operational Support Excellence: I provided operational support for the Advent Custodial Data, ensuring uninterrupted data processing and system reliability. Monitored daily processing activities, promptly addressing any issues to minimize downtime and optimize system performance.Database Management and Administration: Demonstrated proficiency in database management by executing direct updates and running select queries against the Microsoft SQL Server product database. My administration of Active Directory accounts enhanced the overall security and organization of the user management system.Issue Tracking and Troubleshooting: Keeping a vigilant eye on systems issues and generating insightful daily reports for proactive issue resolution are part of my accountability. I diagnosed and resolved production data processing problems, consistently maintaining operational efficiency.Communication and Collaboration: Acting as the focal point for communicating the status of daily activities to internal and external stakeholders, I demonstrated strong communication and collaboration skills. I engaged in regular communication with various parties, ensuring a transparent flow of information and maintaining a high level of service responsiveness.Backup and Recovery Leadership: I managed tape backups via ArcServe, ensuring the integrity and availability of critical data. Additionally, played Show less

In this position, I offered comprehensive remote service desk support in a Windows 2000 Professional and Solaris environment. Addressing issues related to DSL support, VPN connectivity, and PPP dial-up support, and ensuring seamless remote operations was part of my responsibility.Domain Account Management | Email Server Administration: Seamlessly overseeing domain accounts, I efficiently managed user access, permissions, and security in alignment with organizational requirements. I… Show more In this position, I offered comprehensive remote service desk support in a Windows 2000 Professional and Solaris environment. Addressing issues related to DSL support, VPN connectivity, and PPP dial-up support, and ensuring seamless remote operations was part of my responsibility.Domain Account Management | Email Server Administration: Seamlessly overseeing domain accounts, I efficiently managed user access, permissions, and security in alignment with organizational requirements. I contributed to streamlined business operations, successfully resolving Unix email server account issues, and ensuring uninterrupted email communication.Hardware/Software Troubleshooting: Applying my expertise in hardware and software troubleshooting, I promptly diagnosed and resolved issues to minimize downtime and improve overall system reliability.Server Management and Troubleshooting: I administered Meeting Place servers and ACE Server for SecurID Cards Enhancing server security and efficiency. Additionally, I conducted LAN/WAN monitoring and Microsoft Office troubleshooting for optimal system performance. Show less

In my role as a HIM Help Desk Analyst, I played a crucial role in delivering top-notch product technical support for the company's proprietary Health Information Management software. I took pride in my efficient case management skills, logging and meticulously handling cases in Vantive to ensure a structured and organized approach to issue resolution. Technical Support and Responsiveness: My dedication to delivering exceptional technical support was evident in my responsiveness… Show more In my role as a HIM Help Desk Analyst, I played a crucial role in delivering top-notch product technical support for the company's proprietary Health Information Management software. I took pride in my efficient case management skills, logging and meticulously handling cases in Vantive to ensure a structured and organized approach to issue resolution. Technical Support and Responsiveness: My dedication to delivering exceptional technical support was evident in my responsiveness, addressing over 50 calls and emails daily. Each interaction was approached with a commitment to providing timely and effective solutions, ensuring that user issues were resolved promptly. This commitment contributed to a positive user experience and fostered satisfaction among those I supported.Remote Support Proficiency: I showcased my proficiency in remote support by leveraging advanced tools such as PC Anywhere. This allowed me to extend seamless assistance to users, regardless of their locations. My ability to resolve issues remotely not only demonstrated technical skills but also highlighted my commitment to ensuring users could quickly resume their work, irrespective of their physical location.Database Troubleshooting Expertise: My expertise extended to troubleshooting complexities related to Sybase SQL Database and ODBC driver issues. This skill was crucial in maintaining the stability and reliability of the proprietary Health Information Management software. By identifying and addressing database-related issues, I optimized the software's performance, contributing to overall operational efficiency. Show less

Premier Retail Networks

In my role at Glotel/Premier Retail Networks, I seamlessly provided remote support for Walmart multimedia servers using Zoc Software through telnet. This showcased my ability to leverage advanced tools for efficient and effective issue resolution, ensuring optimal server performance.Network Troubleshooting: One of my key responsibilities was troubleshooting issues related to bad IP addresses or NetBIOS. This involved a keen understanding of network infrastructure, allowing me to swiftly… Show more In my role at Glotel/Premier Retail Networks, I seamlessly provided remote support for Walmart multimedia servers using Zoc Software through telnet. This showcased my ability to leverage advanced tools for efficient and effective issue resolution, ensuring optimal server performance.Network Troubleshooting: One of my key responsibilities was troubleshooting issues related to bad IP addresses or NetBIOS. This involved a keen understanding of network infrastructure, allowing me to swiftly address challenges and minimize downtime.Remote Collaboration: I actively collaborated with remote hands to resolve technical issues. This teamwork-oriented approach not only expedited issue resolution but also contributed to maintaining a high level of server performance.Training and Education: Taking initiative, I contributed to educating remote hands teaching them how to address common technical issues. This not only enhanced their capabilities but also fostered a more self-sufficient support environment.Documentation Excellence: Every step of the way, I maintained careful documentation of all support cases in Remedy. This commitment ensured a comprehensive record of our support activities, facilitating future reference, continuous improvement, and effective knowledge transfer. Show less

San Francisco Bay Area

During my tenure at the Wells Fargo Online Division, I provided exceptional call center and email support for Online Banking customers. This involved addressing a wide range of inquiries and technical issues, showcasing my commitment to delivering high-quality customer service.Technical Troubleshooting: A significant aspect of my role included troubleshooting various technical issues such as modem connections, browser navigation, and software/hardware problems. This required a… Show more During my tenure at the Wells Fargo Online Division, I provided exceptional call center and email support for Online Banking customers. This involved addressing a wide range of inquiries and technical issues, showcasing my commitment to delivering high-quality customer service.Technical Troubleshooting: A significant aspect of my role included troubleshooting various technical issues such as modem connections, browser navigation, and software/hardware problems. This required a comprehensive understanding of online banking systems and the ability to navigate through complex technical challenges.Efficient Case Logging: I logged all customer support cases in Vantive, ensuring a systematic and organized approach to tracking and resolving issues. This meticulous documentation facilitated effective communication, issue resolution, and continuous improvement. Show less