Over 10 years of customer service, enthusiastically involved, and committed. Was head Team Leader of a call center for 5 years, and improved productivity by about 30% within the first month.I have gone through 'Customer Service Excellence' workshops, and Technical Writing at VCC, and Publicity Arts in Montreal. I’m an artist, and have been trained on design and merchandising by a retail expert. I have a great eye for helpful process tweaks, and get involved from the ground up. I see the bigger picture. I've taken charge of several shops as key holder, and when left to it, I created a great flow, increased sales, and productivity.I’m looking to help a specialty retail store thrive, by working with management and peers to model dedication and growth toward leadership• 10+ years in customer service, including call center sales and retail• Self starter proven to do research online, in print, and out in the field• Get people excited, and thrive in a tradeshow environment • Analytical troubleshooting and processes tweaking• Fluent in English and French• Merchandising, Graphic Design, Web Design, Floral Design• Sales, Cross Selling, Retention, Product Launch• Social Media (Facebook, Blogs), Photography, Promotion• Basic Knowledge and of Merchants and Wholesaler mediation• High level computer knowledge, ability to learn new software quickly• Technical Writing, Knowledge base building• Web Maintenance, Search Engine Optimization• Interviewing, Training, Hold Meetings and Workshops, Design Incentive Programs