Andre Davis Email & Phone Number

Analyzes, deploys, configures, tests, and maintains supported software systems and applications• Ensures systems and related infrastructure are maintained and released in a manner that comports with regulatory compliance & security policies• Monitors upcoming application and module releases for risk, impact, and system stability, and recommends optimal implementation roadmap based on this analysis• Participates in the release process to ensure proper controls around data integrity and patient safety are maintained• Ensures application releases, maintenance and activities are documented per DCRI SDLC policies• Troubleshoot concerns and respond to inquiries from application users in a timely fashion• Collects and analyzes data on system usage and related user concerns• Promotes application awareness and familiarity via authoring guidance documents and providing system overviews & demonstrations• Accountable for adherence and compliance with all IT Operations policies, procedures, BSAs, SLAs, SOPs, WIs and related documentation as applicable to assigned solutions• Identifies and recommends solutions for system inefficiencies• Supports user administration and ensures robust user authentication controls are utilized on supported applications• Accountable for operational activities and support for assigned on premise applications and selected functions for externally hosted solutions• May help to define functional and non-functional requirements of software systems• May support and improve the tools for continuous build and deployment, automated testing, logging, security, monitoring and release management from development to production• Participates in the development of long-range planning for new projects and upgrades of existing projects• Integrates the functionality of applications and systems used within DCRI to maximize technical environment• Participates in system architecture design

· Performed data analysis on simulation outcomes to identify trends, assess effectiveness, and identifyareas for improvement.· Analyzed and compiled reports on simulation session outcomes to contribute to educational researchand refine simulation methodologies.· Created and implemented troubleshooting guides, preventive maintenance schedules, and equipmentchecklists to maintain reliability and operational excellence.· Coordinated scheduling and resource management to ensure efficient utilization of physical andtechnological resources, using data analytics to optimize resource allocation and maximize schedulingeffectiveness.

Dallas, Texas, United States

· Collaborated with engineers, end users, application analysts, vendors, and leadership to strategize,design, develop, test, and implement advanced technological solutions.· Led a team supporting key technology services including identity management, authentication services,distributed computing, and network-attached storage.· Performed network troubleshooting at the server host level using tools such as network traces.· Conducted architectural reviews for new system implementations to ensure alignment withorganizational technological needs.· Researched and evaluated transformative technologies to continuously improve the technicalenvironment.· Regularly updated inventory of equipment, supplies, and replacement parts, and maintained recordsof maintenance and repair.

· Implemented user profiles and access levels for database segments to ensure data protection.· Troubleshot data integrity issues and analyzed data for completeness to support business objectives.· Delivered technical support and provided training to faculty, instructors, and staff on using simulationequipment.· Created comprehensive documentation to aid help desk staff in start-up, shutdown, and first-leveltroubleshooting of technical processes.· Oversaw the delivery, relocation, and installation of computing devices and related software perdocumented procedures.

La Plata, Maryland, United States

· Ensured the effective operation of clinical simulation laboratories, including the preparation of humanpatient simulator mannequins, room environments, and audio-visual equipment.· Collaborated with Clinical Simulation Coordinators and faculty to adjust simulation scenarios based onparticipant actions.· Acted as a system administrator for specialized School of Science and Health applications, includingtesting software and electronic health records.· Recommended purchases of simulation equipment, hardware, and software applications, andresearched product specifications

Washington Dc

Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems Performed annual service visits and completed preventative maintenance on all systems Reviewed technical documentation to complete equipment maintenance and repair Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality Properly completed work reports for each field visitProvided telephone support to customers by determining cause of issue and explaining most effective solution

Waldorf, Maryland

Performed annual service visits and completed preventative maintenance on all systems Managed all on-site and off-site installation, repair, maintenance and test tasks Reviewed technical documentation to complete equipment maintenance and repair Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality Properly completed work reports for each field visit Assessed operating conditions and adjusted settings to maximize performance and equipment longevity

Assisting customers with picking out the best devices that fit their needs (phones, tables, hotspots, ect) then assist with finding accessories with the devices. Also comparing cell phone plans. Providing great customer service as well.

Hampton, Va

Have to provide excellent customer service to each customer. Assist them with picking out the best devices that fit their needs (phones, tables, hotspots, ect) then assist with finding accessories with the devices. Also have talk to customers about to new plans. Merchandiseing the store i had to do daily

Had to provide excellent customer service to each customer. Assist with make complete solutions for each purchase with each customer. Had to merchandise daily. Handle cash register transactions

Help to restock inventory and assist customers with finding items. Cash register transactions to ring up customers.

Bachelor'S Degree, Data Science

Master'S Degree, Ms It-Database Systems Tech, 4.0

Bachelor'S Degree, Computer Science

Associate'S Degree In Computer Science May 2017, Computer Science