Andre Davis Email & Phone Number

Solon, Oh, Us

• Resolved escalated service requests from customers with a highdegree of professionalism and accuracy.• Validated required documents of security users to ensure we arepermitted to fulfill their request.• Provided timely updates on progress towards resolution ofcustomer request via emails.• Assisted in the development of best practices related to incidentmanagement and customer satisfaction.• Created and maintained product training materials, includingpresentations, manuals, and handouts.• Conducted new-hire job training materials, including presentations,manuals, and handouts.

Solon, Oh, Us

• Provides account management support for systems which includecreating accounts, unlocking accounts, and resetting passwords.• Conducted regular training sessions for customers on how to useour platform and services.• Created detailed documentation for product updates andenhancements to ensure accurate understanding by customers.• Managed multiple accounts simultaneously while maintaining highlevels of service quality.• Provided technical expertise and guidance to customers on productusage, troubleshooting, and best practices.

New York, Ny, Us

• Identified and documented detailed business rules and use casesbased on requirements analysis• Researched and resolved issues regarding integrity of data flow intodatabases.• Developed tables, views and materialized views using SQLExtracted and interpreted data patterns to translate findings intoactionable outcomes• Created various Excel documents to assist with pulling metrics dataand presenting information to stakeholders for concise explanationsof best placement for needed resources

New York, Ny, Us

• Evaluated customer issues and caller trends to determine areas inneed of improvement and implement proactive corrections.• Responded to customer calls and emails to answer questions aboutproducts and services.• Provide targeted training on how to use our software to improverestaurants & other F&B operations by helping them achieve moreprofitable business outcomes.• Complete projects end to end, develop & share creative solutions,and connect the company and department strategy to our customeractivities.• Learn internal systems and processes to manage customerexpectations and keep them frequently updated

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Systems