Andre Davis Email & Phone Number

Solon, OH, US

• Resolved escalated service requests from customers with a highdegree of professionalism and accuracy.
• Validated required documents of security users to ensure we arepermitted to fulfill their request.
• Provided timely updates on progress towards resolution ofcustomer request via emails.
• Assisted in the development of best practices related to incidentmanagement and customer satisfaction.
• Created and maintained product training materials, includingpresentations, manuals, and handouts.
• Conducted new-hire job training materials, including presentations,manuals, and handouts.

Solon, OH, US

• Provides account management support for systems which includecreating accounts, unlocking accounts, and resetting passwords.
• Conducted regular training sessions for customers on how to useour platform and services.
• Created detailed documentation for product updates andenhancements to ensure accurate understanding by customers.
• Managed multiple accounts simultaneously while maintaining highlevels of service quality.
• Provided technical expertise and guidance to customers on productusage, troubleshooting, and best practices.

New York, NY, US

• Identified and documented detailed business rules and use casesbased on requirements analysis
• Researched and resolved issues regarding integrity of data flow intodatabases.
• Developed tables, views and materialized views using SQLExtracted and interpreted data patterns to translate findings intoactionable outcomes
• Created various Excel documents to assist with pulling metrics dataand presenting information to stakeholders for concise explanationsof best placement for needed resources

New York, NY, US

• Evaluated customer issues and caller trends to determine areas inneed of improvement and implement proactive corrections.
• Responded to customer calls and emails to answer questions aboutproducts and services.
• Provide targeted training on how to use our software to improverestaurants & other F&B operations by helping them achieve moreprofitable business outcomes.
• Complete projects end to end, develop & share creative solutions,and connect the company and department strategy to our customeractivities.
• Learn internal systems and processes to manage customerexpectations and keep them frequently updated

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Systems