André De Lange Email & Phone Number

Gauteng, South Africa

As product owner I maximize value driving real Digital Transformation opportunities in the credit industry. My mission is to establish the ILS product capabilities as a competitive differentiator in the marketplace, by developing relevant, purposeful, and innovative platforms / services that will increase customer satisfaction, uptake and efficiencies.My focus areas include:Monitoring the market and develop competitive analyses. Define a Vision and executable roadmap for the product. Innovate effective product features and capabilities that meet our customer needs and successfully supports their business objectives.Translate business goals into specific software requirements, prioritizing software features based on market need analyses and company strategies.Align development teams priorities according to business outcomes and requirements.Ensure that designs / services are re-usable across all platforms by creating a library of services and capabilities.Be a knowledge leader with regards to the product, keeping in touch with market practices and industry trends. Assist in shaping the platform strategy by focusing on the operational capability, product requirements.Ensure the division have a clear understanding of governance frameworks within which we deliver as part of the regulated credit environment and remain compliant. Conduct User Forums, monitor client experience and client feedback to improve the product.

South Africa

In the Healthcare Risk & Funding division my role was ensure that projects remain in-scope and meet budgetary, scheduling, and quality requirements. Create, manage, and distribute project communications artifacts like charters, schedules, and budgets. Provides project status updates at predetermined time intervals to all stakeholders.Coordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to track progressUse appropriate verification techniques to manage changes in project scope, schedule and costsMeasure project performance using appropriate systems, tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentation

Johannesburg Metropolitan Area

Allow us to become part of your business adventure through our professional skills in business analysis, process re engineering and digital transformation.

Rosebank, South Africa

• Provide strategic guidance and leadership on all information technology & strategic projects. • Provide strategic and tactical planning, development, evaluation and coordination of information technology and continuous improvement projects.• Management and execution of all strategic initiatives, ensuring alignment to overachieving business unit strategic direction • Develop and own related short- and long-term technical roadmaps. • Achieve sustainable service excellence, motivating and empowering staff with clear direction, effective communication and development of their full performance potential through training and other opportunities • Plan and implement information systems to support business operations and cost-effective IT operations.• Oversee computer operations, including LAN and WAN• Facilitate communication between staff, management, and other resources• Manage IT supply chain/ process and change management

Rosebank

• Provided technology to business unit; planned and implemented information systems to support business operations/ achieve cost-effective and -beneficial IT operations; managed day-to-day operations of IT department • Assessed and anticipated technology projects and recommend appropriate action and resources• Facilitated communication between staff, management, merchants and other technology resources within the • Managed supply chain/ process and change management. • Managed IT performance assessment: models and methods. • Mentored program project managers on teamwork, client centric design, project quality and project risk• Oversee vendor relations and procurement• Oversee execution and delivery of projects

East London

• Led creation of service management strategy to comply with business goals. • Built and managed high performing service management team • Provided input to enterprise wide transformation initiatives • Managed and resolved issues that could have resulted in severe time, scope, productivity, and cost or resource impact • Monitored Origination performance and alignment with the organisation's global strategy and per industry best practices• Managed departmental budgets • Established strategic direction with specific focus on continuous improvement, quality management, performance management and process training • Institutionalise a total quality management system/ continuous improvement methodologies

Germiston

As a result of being promoted I became the Head of Operations and took charge of various business primary functions at the same time remaining the head of the Information Technology function. My team consisted of nearly 80 resources including three Operations Managers direct reports including the IT Department. Some of my responsibilities included:At TeleMed I was accountable for customer service and service delivery through management of the value chain primary activities, New business, Document Management (Mailroom), Claims (Assessing department), Contact Centre and supporting activity Information Technology. Evaluating alternative technology solutions to solve business problems and ensure that existing business applications are fully utilised. Developed techniques to improve systems and processes throughout and optimise hardware utilization, rationalising where necessary. Monitor industry trends ensuring that solutions comply with regulation (ECT Act and industry specific) and industry directions for technology. Also on continual bases seek solutions that can contribute to the competitive advantage of the business.Developed technical architectures, frameworks and strategies that meet the needs of the organisation’s strategic objectives. Defining application requirements, aligning them with those objectives and operationalising them.

Germiston

Evaluate computer hardware and software systems relative to their ability to support specified requirements and, by determining potential and actual bottlenecks, improve system performance through recommended technology changes.Review communications local area networks and wide area networks as to their ability to support data processing requirements; including voice requirements. Manage, implement and negotiate contracts and service level agreements with Vendors and management of relationships; managing those service levels and reviewing them periodically.Facilities management of the Data Centre including server infrastructure Local and Wide area networks. Systems life cycle design, development and management, considering business process automation and optimisation.Managed and instructed the work of technology engineers, Network & desktop support administration, as well as application design and development including the organisations information assets. Business Continuity Planning including disaster recovery planning that encapsulates the organisations requirements both operationally and technologically. Manage IT acquisition and assets with in the set procurement policy and where necessary design and implement those technologies in line with COBIT standards. My team consisted of one Data Analyst one Business and Systems Analyst one Technical support resource. Most of the systems environment was outsourced and vendor management was key to ensure that our business objectives were met.

Johannesburg Area, South Africa

Maintenance and support of production business systems (CRM, Financial Management, and electronic communications) Provision of consultation services to external clients and delivering turnkey solutions within the scope of our Outsourced IT Services Solutions.Facilities management (WAN, LAN, Data Centre, Communication Systems) including capacity planning, environmental control, disaster recovery planning. Problem and change control process management and directed the work of other technology consultants. Network & desktop support administration facilitation and support team management. Service level management for internal and external customers including department budget management and procurement function. Analyse computer programs and applications in terms of hardware and operating system compatibilities and utilization. Recommend changes to transmission networks, both in terms of hardware devices and switching point required to improve network performance. At ATIO I lead 10 Technical resources.

Johannesburg Area, South Africa

After another promotion I was appointed as IT Manager for Boymans retail group, responsibilities included: Facilities management (WAN, LAN, Data Centre,) capacity management and planning, environmental control, disaster recovery planning.Network & desktop support management including quality assurance and Change management. The formulation and implementation of IT security and system policy / procedures. Budgeting and Procurement function of the IT business function as a whole.In the time I was employed with Boymans the business under went a complete technology change from manual / terminal based systems to windows based Pc’s Local and Wide area networks with integration to back end legacy business applications. Ensuring maintenance and support of all IT support functions inclusive of the Pont of Sale system.Management of developers of the business production system (account and debtors management) developed in a Natural ADABASE environment.Formed part of the selection and implementation of a Merchandising System RSA developed in an Oracle environment.The team consisted of 50 resources with five direct reports, Data Capturing Manager, Training Manager, Technical Support Manager and Two Business Analysts. Systems Maintenance and development was outsourced to EDS Africa under a service level agreement.

Practical Project Management, Project Management

Introduction To Computers And Various Support Techniques, Computer And Information Sciences And Support Services

Marketing And Business Management, Business, Management, Marketing, And Related Support Services