Andre Deleon Email & Phone Number

New York, Ny

Review all material concerning arrival schedules for guest, VIPs, daily events function sheets.Help to maintain a high standard of cleanliness in the lobby and VIP area.Project an image of friendliness, professionalism and willingness to provide personalized services to guest.Scored in top 10% of employees in successful resolution of issuesInvestigated and resolved customer inquiries and complaints in a timely and empathetic manner.Earned management trust by serving as key holder, responsibly opening and closing store.

Determined the most cost-effective procedures and routes for shipments.Assigned shipments to carriers in the centralized database.Receive, Review and process export documentation for an assigned base of accounts. Prepared and process Airway Bills, Insurance Certificates, Certificates of Origin, Shipper Export Declarations, and customer invoices.Prepare and send advance notification of shipments and documents to banks, shippers, consignees, destination offices, as required within company standards.Arrange booking and confirm cargo spacing on aircraft, coordinate the ordering of cargo to the airport/gateway.Calculate air freight rates and cargo insurance accurately.

*Quality assurance Achievement award & 55% Damage Reduction Award- FedEx (2009)Responsible for managing the sorting efficiently.Managed a high-volume workload within a deadline-driven environment Direct and lead a group of 25-30 Package Handlers and ensure proper handling of packages and safety.Prioritized order security, accuracy and on-time pickup and delivery.Communicated with dispatchers, warehouses and customers regarding outgoing orders.Airfreight AgentWashington Movers International – District Heights, MDManaged shipment schedules to maximize productivity and cut costs.Screen all domestic and international freight received through the warehouse.Create Booking and routing for international shipments being exported.Responsible for delivering overall distribution to the airport.maintain inventory in warehouse.Prepared documents for shipment claims submissions.