Andre Delgado Email & Phone Number

San Luis Obispo, California, Us

With 30+ years experience in Customer Success and Advocacy, I have consistently found my greatest strengths in the areas of client satisfaction, retention, and training.My accomplishments include:● Championing customer satisfaction and top-tier service delivery to create 90%+ client renewal rates for more than 500 accounts.● Equipping client staff with the training and direction needed to fully utilize organizational software and solutions.● Leading my teams throughout the completion of daily operations and long-term projects.My years of success have given me key insights into what it takes to drive success on an organizational level. If your company can benefit from someone with my experience, please feel free to leave me a message on LinkedIn!

San Luis Obispo, California, Us

Throughout my tenure in this role, I consistently developed the strategies and policies needed to drive success during training sessions for clients regarding MINDBODY systems.Achievements include:● Leading multiple online application demos which demonstrated the benefits of our products to clients. This directly resulted in 80% of these demos leading to direct sales.

San Luis Obispo, California, Us

As an implementation coach, I collaborated closely with clients to determine the steps necessary to successfully integrate MINDBODY products into their individual environments. The scope of this role involved creating new training materials and courses and establishing on-boarding policies for salons and spas (a key MINDBODY target vertical).

San Luis Obispo, California, Us

This role involved utilizing my interpersonal and communication skills throughout the troubleshooting cycle to ensure ongoing satisfaction and retention.Achievements include:● Capitalizing upon my time management and organizational skills to achieve a call handling rate which was 12% higher than the team average.

As the Executive Assistant to the CEO, I supplied teams with leadership during daily operations and logistics planning for Castle events. This included rapidly addressing any changes in client requirements, resolving any conflicts which arose, and maintaining the highest level of professionalism.

San Luis Obispo, Ca, Us

As a Database Administrator, I directly oversaw the design, planning, and implementation of new database architecture and data modeling. Throughout this role, I also regularly completed backup, clustering, mirroring, and failover operations.Some of my accomplishments include:● Consistently delivering database improvements and features which drove efficiency and effectiveness.● Improving service levels by 30% while slashing complaints by 10%.

In this multi-faceted role, I cultivated new business relationships while creating new products including a Sales Management tool and a CRM solution customized to match Retail Anywhere’s POS product.

• Managed day-to-day business operations.• Performed statistical analyses to gather data for operational and forecast team needs.• Provided Clean ISP services for Ventura County with content filtered at the router eliminating 95% of porn, illicit drug and hate content.• Streamed live and recorded content via the web in over 100 languages.• Website development and design

• Provided exceptional counseling, case management, education and job training to diverse client base.• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.• Updated and maintained membership database on consistent basis.• Drove strategic improvements to enhance operational and organizational efficiencies.• Evaluated service contracts and collaborated with legal counsel on negotiated improvements.• Exercised appropriate cost control to meet budget restrictions and maximize profitability.

• Built Radio Frequency Shielded vaults, rooms and buidings to prevent eavesdropping of computer networks for US Government, Government Contractors and Fortune 500 companies.• Placed and fastened iron rods and steel mesh together using wire and spot welds.• Skilled in use of specialized metalworking and concrete manipulation tools to perform assigned tasks.• Hoisted metal components into place, safely operating cranes during process.• Examined architectural drawings and building blueprints to determine reinforcement requirements.• Inspected projects, identified issues that occurred and implemented corrective measures.

Chicago, Il, Us

Union Iron worker and welding foreman.

Aws Certified Structural Steel Welder, Structural Steel Welding

General Education

High School, General Studies

Education record