•Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively•Identify and help minimize the risk posed by fraud patterns and trends,•PEP screening experience,•Assist users with risk process workflows•Identify, recommend and implement process improvements,•Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items… Show more •Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively•Identify and help minimize the risk posed by fraud patterns and trends,•PEP screening experience,•Assist users with risk process workflows•Identify, recommend and implement process improvements,•Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required,•Fluent in English and Portuguese(oral & written),•Requires professional interaction and communication, both within the Accenture organization and with client contacts. Show less

• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Portuguese and English markets.• Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.• Reviewing content between our client and other job board sites. (Safety and Trust Specialist).• Categorizing job posts in one of the biggest platform for jobs in Ireland, based on specific… Show more • Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Portuguese and English markets.• Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.• Reviewing content between our client and other job board sites. (Safety and Trust Specialist).• Categorizing job posts in one of the biggest platform for jobs in Ireland, based on specific parameters.• Flagging quality discrepancies in job posts and flexibility’s in working new queues and projects.• Adaptability to adjust to quick and drastic changes to guidelines.• Ensure those job seekers get the most out of their Indeed job search experience.• Keen understanding of grammar, spelling, and punctuation.• Internet savvy and very detail-oriented,• Work closely with Local Operations and Safety teams, and act as an escalation point of contact for policy-related questions.• Passionate about digging into a problem and figuring it out and be able to work independently.• Self-directed and able to identify trends and also investigation using social media and their similarities. Show less

• Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality,• Ability to liaise with other departments as necessary,• Identify process improvement opportunities and raise through the appropriate forum,• Support customers directly on the ground at major events around the world,• Any other tasks as required.

Head Barista and Customer Services.•Serving coffee with a good quality and head barista as quality control and orders in general.•Cash Assistance. •Customer service always with friendliness, respect and quality.

•Personal assistant and Bank Services.•PEP screening experience.• Provided excellent customer and personal banking services . KYC (Knowing your Client) was necessary. Focus was insurance and Private Pension.• I proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record.• I review information from internal and external sources for company news (Firm website, Regulatory websites, Company website… Show more •Personal assistant and Bank Services.•PEP screening experience.• Provided excellent customer and personal banking services . KYC (Knowing your Client) was necessary. Focus was insurance and Private Pension.• I proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record.• I review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Official Government websites, etc.) • I validate and verify the information within the KYC Record to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.) .• I also ensure KYC Records are completed by incorporating local regulatory requirements and policies.• I was responsible for KYC Records and associated documentation completion from initiation to approval. Show less

Occupation- Provides excellent customer services. •Knowledge of plans for mobile ad smartphones.Proactively interact with relationship between company and clients. • I proactively interact with relationship management teams .• I review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Official Government websites, etc.)•To provide call and interact with the customer face to face with -Strong Knowledge… Show more Occupation- Provides excellent customer services. •Knowledge of plans for mobile ad smartphones.Proactively interact with relationship between company and clients. • I proactively interact with relationship management teams .• I review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Official Government websites, etc.)•To provide call and interact with the customer face to face with -Strong Knowledge Password administration, Networking - VPN, Proxies, Direct Access and Mobility - iPhone, iPad, Android and Exchange Active Sync. Show less