Andre Dobbs Email & Phone Number

- Sale of tickets/General customer service of guests - Training of new box office staff- Service Bartender

Dallas/Fort Worth Area

- Provide escalation support for any and all customer service agents- Research for escalations call and provide call backs to customers as needed- Handles customer accounts by taking and providing information, making account changes, processing requests over the phone, and/or working at the front counter- Provides general clerical support by assisting customers, researching and compiling information, maintaining office records, and processing service requests and mail- Processes payments by verifying information for accuracy, reviewing images, and researching and resolving credit card disputes- Processes incoming collection calls- Responds to information requests by corresponding through email, fax, or phone

Plano,Tx

- Handles customer accounts by taking and providing information, making account changes, processing requests over the phone, and/or working at the front counter- Provides general clerical support by assisting customers, researching and compiling information, maintaining office records, and processing service requests and mail- Processes payments by verifying information for accuracy, reviewing images, and researching and resolving credit card disputes- Processes incoming collection calls- Responds to information requests by corresponding through email, fax, or phone

Richardson,Tx

Fraud Agent: Think Finance Project Finance fraud dealing with loan applications and ID theft- Performing applications and account reviews as triggered by daily reports designed to look for cross-referenced fraud indicators, and via escalations from verifications team members- Processes faxes from applicants in an effort to clear up any questionable application information or to verify identity of applicant- Make decisions to roll back and reject loans based on information verified by thorough research and analysis- Make recommendations for processes and procedures to most effectively prevent and catch fraudI.T. Support: Help with computer set up and computer issues

Irving,Tx

Tier III Escalations:Customer service for both business and personal Microsoft customers worldwide.- Processing of shipping returns to Microsoft warehouses worldwide.- Processing of replacement products for lost, stolen, or damaged products.

Irving,Tx

Call Center:Sales and customer service for North America Microsoft Stores as well as the online site.- Providing general information about the brick and mortar stores (location, in-store events, etc.). - Placing of over the phone orders for the online store site.- Checking of in-store inventory for any product sold by Microsoft via CRM.- Checking of customers in-store service orders with the tech support team- Scheduling of in-store appointments for training, shopping, and tech support