Andre Douglas Email & Phone Number

United States

Santa Ana, Us

Liaise with superior to make decisions for operational activities and set strategic goals• Plan and monitor the day-to-day running of Department to ensure smooth progress• Supervise staff from different departments and provide constructive feedback• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Review financial information and adjust operational budgets to promote profitability• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Ensure that the company runs with legality and conformity to established regulations• Keep employees motivated and organizing appropriate training• Analyze the performance of support functions for department and make recommendations for improvement• Get involved in long-term business planning at the managerial and executive level

• Liaise with superior to make decisions for operational activities and set strategic goals• Plan and monitor the day-to-day running of Department to ensure smooth progress• Supervise staff from different departments and provide constructive feedback• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Review financial information and adjust operational budgets to promote profitability• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Ensure that the company runs with legality and conformity to established regulations• Keep employees motivated and organizing appropriate training• Analyze the performance of support functions for department and make recommendations for improvement• Get involved in long-term business planning at the managerial and executive level

Miramar, Fl, Us

Provide leadership and guidance to Supervisors and technicians.Communicate and work with other departments to establish best practices procedures between departments.Motivate and coach all employees to achieve high employee engagement and morale.Merges processes, policies and tools across all Global Technical Support Departments. Acts as central source of accountability for upper management and customers.Work with all departments to ensure excellence from our products and services.Responsible for planning, organizing, scheduling, and managing all technical operations with respect to installation support, field service, equipment moves, adds and changes to MTN systems.Responsible for all services provided to vessels; interacts with all departments to facilitate all issues.Is directly accountable to ensure that all services provided are fully operational.Responsible as the point of contact with the designated fleet and maintains communications with the client about all services.Schedules and prioritizes workload; conducts manpower planning activities.Provides second level problem resolution for technicians involved in field engineering, testing, analysis, and monitoring of network components and systems.Responsible for customer satisfaction and quality assurance.Monitors job costs, directs and supervises field service technicians, production control, warehouse, training, and testing staff.Hires, trains, develops, motivates, manages, and evaluates field service staff consistent with supervisory training philosophy. Provide on-going feedback regarding performance and expectations.Ensures that routine maintenance on assigned ships is completed regularly. Adheres to the SLA of the contracts and maintains system checks to ensure quality of the link.

Miramar, Fl, Us

Test, locate and repair on-board terminal problems by interpreting customer complaints, service orders, circuit diagrams and electrical schematics.Direct others to install, rearrange and remove equipment and associated wiring.Verify work order information and receipt of all necessary equipment and information.Develop test and adjusts procedures for MTN equipment as necessary.Ensure that routine maintenance on assigned ships are completed regularly.Maintain tools, test equipment and travel documents in order and ready to travel.Provide remote troubleshooting and support to customers and junior technicians.Schedule work assignments of junior technicians.Handle customer complaints and work orders.

Miramar, Fl, Us

Performed Installs, Site Surveys, and maintenance around the world, on Cruise Ships', Oil Rigs', Commercial Vessels', Military Vessels', and Yachts' telecommunication equipment.

Miramar, Fl, Us

Managed and provided 1st and 2nd Level Support for a Global Communication Network with over 500 remotes, 22 satellites, 5 teleports, and 115 terrestrial links

Miramar, Fl, Us

Installation, configuration, testing and troubleshooting communication equipment including satellite modems, transceivers, BUC’s, LNB’s, Stabilized antennas (SeaTel, Orbit, Intellian), and MSS (out of band management).Commissions VSAT links with satellite operator.Accurate recording of all technical data and completion of all technical and business documentation.Accurate auditing, recording and management of company assets deployed at client sites.International and offshore travel, on short notice (approximately 75%)Supports MTN remote network team on basic IP and VOIP tasks.

Washington, Dc, Us

Trained and prepared Marines getting ready to Deploy in all Telecommunication equipment and procedures.

Washington, Dc, Us

Proved telecommunications for military personal on critical missions, throughout the entire Asia, Australia, and Middle East Region. Trained and prepared Marines getting ready to Deploy in all Telecommunication equipment and procedures.

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Bachelor Of Arts (B.A.), General Studies