Andre Dumas Email & Phone Number

Woburn, Ma, Us

Woburn, Ma, Us

Boston, Massachusetts, United States

Manager of day-to-day operations of the Spanish Alexa Model which encompasses 3 unique sublocale language variants. Operations include: logistics, scheduling, resource/equipment planning, staffing and data analysis

Greater Boston Area

Manage job assignment of data requests for up to 25 data associates on a day-to-day basis, monitoring performance on job, volume, and quality· Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis· Develop the work schedule for the week by balancing work across various workflows (annotation, grammar development, workflow verification, etc.) and/or navigating competing delivery priorities· Liaise with Boston-based and global Data Specialists to surface risks & propose mitigation strategies for meeting customer deliverables· Track quality and utilization metrics· File and track tickets, following up on blocks to productivity· Provide regular, formal & informal feedback to up to 25 Data Associates (direct reports)

Cambridge, Ma

Leads client initiatives for ongoing improvements to complex websites and applications.*Supports the transition of projects from launch to post-launch support.*Uses Scrum methodologies to manage and queue tickets for the Development team to act on.*Coordinates with Development and Creative teams to determine specific details needed in order to execute tickets*Leads Strategy discussions to uncover project goals and key requirements for project success*Creates and outlines professional solutions which meet project goals and drive client success

Manages a team of 10 project specialists in the custom publishing division of a top educational publisher.• Provides sales support and training to company sales representatives for the digital customization site and assists with creating training and marketing materials• Provides customer assistance to professors looking for custom digital and print textbooks.• Coordinates with QA and Development teams to develop user-stories and identify areas of improvement and levels of priority within the digital customization site. •Creates and keeps master tracking documention of identified issues and works with internal teams to provide resolutions •Provides support to direct reports and detailed reports to group managers on ways to improve performance across multiple teams

Worked as an associate editor providing custom solutions for the higher education division of a top educational publisher.• Organized and built custom textbooks (print and digital) for professors, company sales representatives, and bookstore managers. • Provided customer support for custom textbook creation site. • Coordinated with a team of 11 associate editors, print vendors, manufacturing, and customer service groups to ensure high quality products. •Worked to develop improvements on customer facing website and provided extensive support to internal teams within Pearson Learning Solutions.

"Managing all accounts payable vouchers and monthly billing reports"Organizing and updating the database"Editing the monthly newsletter"Mentoring an assistant in the administrative assistant field

" Handled monthly accounting and telephone reports." Answered phones." Input data into excel, photocopied and filed reports.. Assisted students with paperwork and forms.

Assisted in the writing and editing of a weekly newspaper. " Wrote and edited obituaries and wedding announcements." Wrote Student of the Month columnSPECIAL TALENTSWriting and managing a horror movie blog. Networking and promoting the blog, by creating contacts in the community i.e. Assisted the Coolidge Corner Theater with promoting their Halloween programming.