Andre Duminy Email & Phone Number

Randburg, Gauteng, South Africa

Gauteng, Randburg

Doing Change Management for Multichoice South Africa and Africa. Key arrears would be Managing the process and policies that runs the different change processes. Roll pout the change Management to different Business arrears. Administer Changes logged on HPSM application and run CAB meetings. My other Job function is Senior Systems Administrator for HP Service Manager Application that runs our Service Desk, Incident, Change, Problem and Knowledge Management workflows. Job functions is to support, roll out and do development and enhancements for the entire business that use these Modules.

Gauteng

Roll out of Knowledge Management and QMS for the NOC at Multichoice

Cape Town

Roll out and Manage the Change Process for Media24 It that was very new to the company.

Cape Town Area, South Africa

Media 24 IT is a large Company with various business Units requiring support form all over the country and Africa. The Helpdesk was the central area where first time resolution was attempted and if not escalated to 2nd and 3rd Level support. Job here was to manage the Service Desk Analyst, and make sure they trained in all arrears, applications and processes.