Andre E. Email & Phone Number

London, GB

London, England, United Kingdom

Spearheading the successful launch of numerous Credit risk products, driving multi-million-pound revenue across diverse channels, including e-commerce and API solutions.Managed the entire product lifecycle, from ideation and development to market implementation, ensuring seamless execution and alignment with business objectives.Utilised market research.

London, England, United Kingdom

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London, England, United Kingdom

• Played a pivotal role in aligning with Barclays Digital Subscriptions Business’s Global Digital & Platforms strategic objectives by delivering innovative B2B and B2C products and solutions.
• Led end-to-end proposition development and delivery, overseeing every aspect from strategic planning and user case creation to user experience design, business case development, and commercial management.
• Leveraged comprehensive data insights and research to inform product design, ensuring continuous refinement of products and services with a customer-centric approach.
• Exerted influence over critical technical aspects, including tech stack, data model, APIs, platform, and system architecture, contributing to optimal product performance and seamless integration.
• Collaborated seamlessly within an Agile team environment, actively engaging with designers, testers, and developers to streamline the product development lifecycle.

London, United Kingdom

• Managing a wide range of banking products and services, along with operational risk to ensure compliance with UK financial regulations and conditions.
• Achieving commercial objectives through long term sustainable solutions and intelligent marketing campaigns designed to boost revenue, while improving products and service delivery.
• Managing end to end projects, engaging with the stakeholders to promote engagement and ensure relevant approval processes have been followed at all levels.
• Managing internal and external communications to ensure message consistency, safeguarding the integrity of the brand through accurate reporting and customer promotions.

London, England, United Kingdom

• Effectively developed client relationships, gathering insights and supporting commercial success by delivering more efficient servicing methods.
• Provided clients with cost effective cash management solutions to meet their banking needs, while educating them on the risks of cyber fraud and providing procedures to mitigate these risks.
• Upskilled colleagues and senior stakeholders on digital products through comprehensive training sessions and meticulous performance management.
• Ensured customers were supported with payments, statement reconciliation and system management, through clear communication and helpline management.

• Managed Know Your Customer initiatives in the correspondent banking team, completing customer due diligence by adhering to anti-money laundering advisories and ensuring compliance with all regulatory policies.
• Collaborated with multiple teams to review and address high risk, complex cases, developing effective business solutions which aligned to company objectives and customer needs.
• Maintained a close watch on UK and international regulatory changes, factoring these into processes and procedures ahead of compulsory implementation.

London, United Kingdom

• Served as the first point of contact for corporate professional services clients in the Large Corporates Professional Services team, delivering high quality service and incremental improvements for the portfolio of.
• Maintained a high level of client satisfaction by addressing customer needs and resolving queries accurately within service level agreements.
• Drove all activities and change processes in line with operational procedures and compliance principles to promote best practice and meet corporate objectives.
• Ensured all operational elements were scheduled correctly, met health & safety requirements and were aligned to company policies.

London, England, United Kingdom

• Built and nurtured client relationships to understand requirements and anticipate developments which fitted with emerging trends and insights.
• Created solutions to develop products and services within the bank’s portfolio, ensuring all changes supported clients with all transactions.
• Assessed the capabilities of new staff members and provided coaching and mentoring where required to maintain the highest standards of service and customer care.
• Demonstrated a comprehensive understanding of products and services to inform customers intelligently and provide relevant solutions to their needs.

Chartered Banker Diploma, Banking And Financial Support Services

Maths, Psychology And Biology