-Managing MX / US & LATAM airline product sales & distribution in all the region.-Responsible for 40% airline’s sales by managing and leading a staff of 3 direct managers (MX, CO & AR)-Professional manage of airline relationships and negotiate profitable commercial terms with airline partners, managing also GDS relationships.-Assessing sales and profit from each seat properly, making strategic recommendations on price accordingly, in conjunction with Revenue department.-Developing new business plan for airline sector for all regions, reaching new markets and shipping the most profitable air product for the company.

-Achieve the assigned revenue target, cost and contribution quotas.-Develop each individual sales consultant revenue, cost and contribution quotas in line within channel management strategies.-Develop and implement sales consultant methods to penetrate existing client base and convert new revenue opportunities.-Professionally develop client relationships with top clients and corporations in the gateway area to ensure client satisfaction and develop client loyalty.-Improve Alitalia’s market penetration by establishing, developing and maintaining business, social and civic relations with local organizations and professionally representing Alitalia’s corporate values.-Prepare monthly, quarterly and annual forecasts and budget recommendations.-Approve all commercial contract proposals from each sales consultant.-Coordinate Marketing activities and Group strategies implementation to satisfy market needs and improve ROP.

-New business development and growth of market share and sales through effective negotiations increasing profitability.-Expansion and management of distribution channels through new sales & new payment channels.-Create and implement sales strategies including promotion strategies.-Leading and managing sales channels areas & responsible of incoming revenue.-Professional communication skills with experience of building business relationships.-Focused in high efficiency processes (doing more with less) and cost reduction / Low Cost model experience.

- Responsible for 40% airline’s sales by managing a staff of 15 direct employees.- Strategic planning and development of sales channels.- Negotiation and contract management of key accounts.- Focused in continuous improvement to ensure customer satisfaction.

- Development and execution of sustainable operating capacity increase to meet profitability indicators.- Responsible of Customer Care (complains, suggestions, etc.).- Planning, development and implementation to migrate to a scheme of outsourcing.

- Design, implementation and documentation of procedures for internal and external customers.- Staff training for customer service procedures and technological tools.- Responsible of initiating Call Center operations (Infrastructure, suppliers, staffing).

- Engineering and Quality Professor.

- General Sales Agent providing support for different departments. - Responsible of handling situations not solved by agents (complains, suggestions, etc.).- Reservation, sales and modification of revenue and reward tickets for frequent flyers.

- Responsible of new branches openings.- New hire training.- Team leader of local branches.