Received calls from patients regarding medical insurance coverage.Maintained and updated patients medical insurance file.Outbound calls to patients for updates on patients mailing address and also billed patients.

Watched for and reported irregularities, such as fire hazards, leaking water pipes and security door left unlocked. Check I.D. to ensure that the proper personnel was coming into buildingPatrolled facility.Report incidents and medical emergencies.Escorted unruly customers out facility.

Received inbound calls and made outbound calls in regards to open enrollment inquires in a call center environment.Assisted participants with questions concerning their insurance, as in medical, dental and vision. Received and fax documents for participants for verification of age, benefits changes, and evidence of insurability.