· Building and managing relationships with existing and prospective customers.· Understanding the project-specific requirements of each job and pricing it accordingly.· Producing quotations, negotiating values and closing sales.· Conveying complex technical information in a clear and accessible manner for individuals without a technical background.· Keeping track of all quotes that are sent out and actively following up.· Processing customer orders and relaying key information to the Accounts and Operations Teams.· Actively participating in company marketing sessions.

• Clean, transform and analyse sales data using Microsoft Excel (Pivot Tables, functions, VLOOKUP)• Managing customers’ accounts, being the first point of contact, and managing positive relationships by understanding their needs and wants.• Managing orders for grocery and beverage products from retail customers via telephone and email.• Ensuring the accuracy of the information and documentation involved in the process.• Preparing quotations, delivery notes and invoices carefully.• Generating ideas for sales and marketing communications• Resolving problems such as late payments and outstanding invoices• Liaising with warehouse staff to ensure the availability of stock • Maintaining customers’ information in the in-house system up-to-date• Responsible for creating new customers’ accounts

. Meeting and greeting customers

• Provided extensive market research for new international markets.• Presented analysis and projects to the Marketing Department of the company• Updated research and analysis of competitors• Developed, in a group, an international business project to approach the South American market• Improved the marketing plan of the company by establishing new marketing strategies, based on updated analysis• Carried out extensive research of potential Portuguese and Brazilian markets.• Created a database with information regarding potential customers and external stakeholders.• Translated Marketing communications from English to Portuguese and vice versa.

.Was the first point of contact for both customers and suppliers..Resolved problems and complaints relating to client issues in a tactful, diplomatic and empathetic way..Issued all the necessary paperwork to complete the sales and buying processes, such as invoices and delivery notes..Maintained documentation for sales and customers’ accounts updated.