Service: Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.Sales Support: Develop customer relationships to grow business and expand our client base. Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare. Assist in locating and pulling merchandise to fulfill digital customer orders.Merchandise Organization: Maintain department recovery standards, including selling floor and fitting rooms.Update Pricing and Signage: Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.

Macys.com product display pages, ensuring that pages receive approvals in a timely manner from the creative, copy, and site merchandising teams, and that they properly fed to site.- Analyzed and reported inventory data, stock levels, bestsellers, and units on backorder.- Managed weekly on hand not live report, troubleshooting why merchandise is not on site, and resolved product problems and site discrepancies through the Macy’s Issue Tracking System.

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.     Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.    Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.      Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential  Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.   Supports and administers receipt and dispatch of inventory and supplies according to company policy.  Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.   Builds and maintains a solid customer following through clienteling and wardrobing    Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by ManagementParticipates in and facilitates visual directives including monthly store sets and merchandise replenishment.     Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.   Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

Partners with Merchant on developing a competitive merchandise assortment that is customer focused.•    Partners with Production and Allocation team to manage delivery flow and address issues as they arise.•    Creates strong partnerships among cross functional areas including Planning, Product Development, Planning, Marketing, and Allocation and Visual•    Manages all order entry and product attributing based on approved buy plan. Will initiate P.O. revisions when applicable.•    Manages organization of samples. Create tracking and maintain samples by season, classification, and delivery.•    Ensures ongoing coordination with Digital Commerce Merchandising Site Operations and International teams on final assortment and any updates as needed.•    Travels to stores to connect with our customer.•    Reads and reacts to business needs with a sense of urgency.•    Perform Ad-Hoc reporting to aid in merchandising and analysis as needed.

·        Engaged  in appropriate social conversation with the customer to make the experience pleasant and easy. Ask open-ended questions to determine needs. Assist customer with selection of merchandise based on those needs and present features and benefits confidently. Listen and respond in a helpful manner to all customer questions about information or by suggesting alternative merchandise. Suggest additional items to build the sale: multiple, complementary, or promotional items and promote conversion of casual shoppers into customers ·        Maintained basic product knowledge across all merchandise areas, and demonstrates awareness of current and upcoming sales and promotions.·        Maintains a consistent up-beat "can do" attitude, and willingly takes on all assignments based on the needs of the team.·        Maintained standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Ensures products are properly placed and represented in a timely manner. Participates in floor restocking and replenishment to maintain high visual standard.·        Monitor fitting rooms by escorting customers to rooms, checking numbers of items in/out, and reporting to Security any problems or discrepancies, Maintenance of fitting rooms to company standard, including returning merchandise to the floor.