Customer Care Advocate
Los Angeles, California, United States
Reviewing Fraudulent AccountsCRM Specialist Listen diagnosed, and resolved technical issues guiding users and staff through step-by-step solutions.Addressed any customer complaints with associates, escalating to management when necessaryDeveloped flow charts to increase productivity and decrease talk time between customer and associates by an average of eight minutes per call. Provided prompt customer support with associates to better assist with customers and businessesProactively memorized over fifty trends to boost salesCompleted customer insight reports and input over 12,000 units of sensitive dataReceived a 5-star customer satisfaction rating through voice, chat, and email communications.