Andre Garrett Email & Phone Number

The Customer Success Advocate (CSA) is principally responsible for customer retention. As such, I'm responsible for maintaining and expanding relationships with designated customer accounts. Focused on customer advocacy the CSA is tasked with the unrelenting goal of customer satisfaction by either my own direct actions or marshaling other departmental resources for the purpose of driving improvements in the overall customer experience.Primary Role:-Answer and resolve inbound customer inquiries as part of the Customer Success inbound POD communication queues-Establish productive, professional relationships with key personnel in designated customer POD accounts, with a focus on executive engagement and sponsorship-Coordinate engagement with cross-departmental personnel including support, service, and management resources in order to achieve a high level of customer satisfaction-Proactively investigate, identify, and validate customer needs on an ongoing basis, driving Sangoma value-Proactively (or reactively where volume requires), manage contract lifecycles and renewals-Act as an escalation POC for support, billing, or service concerns, researching root cause, and driving timely resolution-Consistently and thoroughly documenting all interactions in our customer relationship management (CRM) system-Staying informed on our industry and competition to ensure you are a knowledgeable and trusted advisor.-Holding ourselves and our fellow Sangoma peers accountable to ensure our customers have a positive experience and achieve success with Sangoma’s products and services

Greater Seattle Area

Greater Seattle Area

Seattle, Washington, United States

Seattle, Washington

• Manage relationship with Enterprise and SMB customers and act as a liaison and escalation point between the customer and NetFortris operations teams.• Cultivate new relationships with current customers and ensure client satisfaction, ultimately to secure a contract renewal.• Efficiently address customer requests and concerns in a professional and prompt manor.• Standard account management practices; including regular conference call administration and meeting documentation, report distribution, task tracking, and risk mitigation

Seattle, Washington

• Main tasks for job include; quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections• Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information• Research technical information on product requests and ensure access to procurement. Prioritize and respond to incoming client calls and emails• Build relationships with other Insight departments and attend Company, vendor, and publisher trainings and webinars

Bothell, Wa

Maintained the companies webpage by uploading pictures, responding to any inquires, and structuring a user-friendly layout. Utilized the program, Quickbooks, to quote customers for their requested projects. Kept track of expense receipts and invoices.Assited head carpenter with a variety of constructive activities in regards to the development of a custom staircase. Handled many power tools including mider saw, hand saw, belt sander, power drill, burp drill, etc. Tasks included; measuring, touch - up paint, angle cuts, wood stain, clean-up etc. Maintaining professionalism was important as I was in other peoples homes and was a direct representation of the owners business.

Spokane, Washington

My duties as a Merchandiser for PepsiCo include; Constructing promotional displays in several accounts, keeping the shelves and coolers filled with available products. Rotation of products is key to assure that products are sold before their expiration. I must also maintain a clean and organzied backstock in each of my accounts. Communication with store managers is also a vital part of my job, as they are in charge of all allowted promotion display space in the stores and have standards in which these displays must abide by. Above all, my duty is to replesnish the sheves and coolers of my accounts with Pepsi products, keep promotional displays looking uniform, and maintain positive relationships with store managers and customers.

Pullman, Wa

Assited the MBA in a variety of promotional activies and databasing. Help promote informational meetings for the program and got students interested. Sent out over 1000 letters to former MBA members using a database. Sent out acceptance letters to students at the school.

Kirkland, Wa

Maintained three different properties grounds by cleaning up debris, painting emergency curbs, pressure washing, watering plants, blowing leaves, etc. Vaccumed and maintained the pools and tested for pH levels. Completed work orders for residents such as installing new blinds, light bulbs, appliances, etc. Also turned units and got them ready for move-in. Touch up paint, stain, drywall, spackle, etc.

Pullman,Wa

Event staff for several Cougar athletic events. Woman's Tennis, Woman's Soccer, and Track and Field.

Monroe, Wa

Delivered pizzas, pasta, and wings to customers residencys. I took orders over the phone, tossed dough and made the pizzas. In charge of closing the store on certain nights and had to sweep and mop the whole store. Also washed dishes and made pizza and bread boxes.

Redmond, Wa

Tested developing video games for bugs and errors. Was given a particular project or game and was to spend my shift playing the same game in search of certain audio, video, and text bugs. Had to play the game in many different ways using many settings to discover bugs and issues and report the bugs to the database.