Airbnb Customer Support Specialist
CurrentUnderstanding and ramping up core work, by maintaining rapport with community members and other team membersRecognising case type/severity while de-escalating crisis and managing other people’s emotionsUnderstanding policies and their rationale, while implementing them to ensure the best interest of community is satisfied Management of cases with varying complexitiesImplementation of plans and communicating them in an effective and sensitive manner to individuals needing support