Andre Graves Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina

Lexington, Kentucky Area

• Manage the uniform program and equipment needs of local and state agency departments, in North Carolina and Virginia, maintaining an active database with product specifications, terms and conditions of contractual.
• Research and respond to Requests for Purchase (RFP), Requests For Quotes (RFQ) and Requests For Bids (RFB) from clients while quantifying overall customer retention through Voice of Customer (VOC) feedback, acceptance.
• Oversee the logistics of large purchase projects by proactively establishing a steady flow of communication between agency administrators (client) and key internal stakeholders: Contract Management, Compliance.
• Streamline the customer experience with Business to Business (B2B) web portals, customized to the client’s uniform specifications, providing the benefit of online shopping with reductions in labor, human error and.

Lexington, Kentucky Area

• Managed product programs of mid level ($5,000 - $50,000) revenue accounts for one time purchases, the traditional product calendar, and quick turn programs such as league championships and playoff events.
• Collaborated with clients to create exclusively designed artwork and products with minimum order quantities ranging from 300 to 3,500 pieces.
• Assisted the Vice President of Sales and Marketing with new product development efforts successfully introducing 2 new products and multiple product line extensions.
• Acted as the liaison between clients and various internal departments involved in art development, purchasing, league approvals, and production labor planning.

Lexington, Kentucky Area

• Provided a variety of services to meet member needs including the processing and closing of loans and the opening and maintenance of accounts and teller transactions.
• Negotiated and established the terms under which credit would be granted, including cost, repayment method, and collateral requirements within credit union policies, procedures, and applicable laws.
• Maximized cross selling opportunities by adequately seeking member information regarding their financial needs and matched with appropriate credit union products and services.
• Represented the Credit Union in a professional manner through image, communication, and knowledge on various marketing functions of present and potential business partner groups to increase memberships.

Lexington

lanned, created, and implemented marketing strategies for the recruitment of students which lead to the successful recruitment of 1300 first time students. Arranged and implemented campus visitations and recruitment receptions locally and nationally to 8 Southern and Midwestern States along with 15 counties within the state of Kentucky. Organized and.

Hampton, VA

 Provided prompt resolution to customer inquiries by providing appropriate and accurate information to an average of 65 inquiries per day on such issues as new lines, plan changes, bill inquiries and adjustments, and device technical support. Used these opportunities to sell customers new services and products. Maintained diplomacy and tact when dealing.